Phone is crashing after the new Indian Frimware

KB007KB007 Level 1
edited September 2020 in ZenFone 6
After updating with new Indian frimware.191... My phone is crashing occasionally and it happens when playing Pubg one time and one time when I was using just what's app total 3,4 times... I don't think its a motherboard problem.. Please patch or fix this issue as soon as possible
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Comments

  • Hi, by crashing do you mean the app crashes? Or the entire phone hangs and you need to longpress the power button to restart it?
  • Could you provide a little more details. Foe example:-
    1) When you were playing PUBG and your phone crashed, did the phone continue make a beep-like sound after crashing
    2) Did your phone fail to reboot on the first try whenever it crashed and you had to see the "Powered by Android" screen more than once?
    3) Did you monitor the thermals of the device when it crashed?

    As much a the little information provided indicates, you seem to be another one of the unfortunate users who got a faulty device (Myself included) and the best (and possibly only) option would be to file for replacement (if you're still in the window) or go to your nearest service center and ask for a motherboard replacement.
  • they are trying to cover up software issue with motherboard issue. Everyone i know who owns this has been facing this issue after the upgrade and also they block the threads created on this forum where you no longer will be able comment 
  • I'm not affiliated with ASUS, but I think that mods are really trying to help here. Which threads have been blocked?
  • KB007KB007 Level 1
    Could you provide a little more details. Foe example:-
    1) When you were playing PUBG and your phone crashed, did the phone continue make a beep-like sound after crashing
    2) Did your phone fail to reboot on the first try whenever it crashed and you had to see the "Powered by Android" screen more than once?
    3) Did you monitor the thermals of the device when it crashed?

    As much a the little information provided indicates, you seem to be another one of the unfortunate users who got a faulty device (Myself included) and the best (and possibly only) option would be to file for replacement (if you're still in the window) or go to your nearest service center and ask for a motherboard replacement.
    Yes now its frequent... Its crashes whenever and turning on phone completely takes 2 or 3 Times to actually boot up.. Ya while playing Pubg i get that beep sound... Temperature where normal
  • KB007KB007 Level 1
    edited August 2019
    they are trying to cover up software issue with motherboard issue. Everyone i know who owns this has been facing this issue after the upgrade and also they block the threads created on this forum where you no longer will be able comment 
    Yes this is a serious issue many are complained on flipkart app they should refund the money or do something like replacement program
  • KB007KB007 Level 1
    CH_ASUS said:
    Hi, by crashing do you mean the app crashes? Or the entire phone hangs and you need to longpress the power button to restart it?
    CH_ASUS said:
    Hi, by crashing do you mean the app crashes? Or the entire phone hangs and you need to longpress the power button to restart it?
    Entire phone.. This started happening after the new update.. Many are not complaining but u can visit the flipkart and see the reviews there 
  • KB007 said:
    Could you provide a little more details. Foe example:-
    1) When you were playing PUBG and your phone crashed, did the phone continue make a beep-like sound after crashing
    2) Did your phone fail to reboot on the first try whenever it crashed and you had to see the "Powered by Android" screen more than once?
    3) Did you monitor the thermals of the device when it crashed?

    As much a the little information provided indicates, you seem to be another one of the unfortunate users who got a faulty device (Myself included) and the best (and possibly only) option would be to file for replacement (if you're still in the window) or go to your nearest service center and ask for a motherboard replacement.
    Yes now its frequent... Its crashes whenever and turning on phone completely takes 2 or 3 Times to actually boot up.. Ya while playing Pubg i get that beep sound... Temperature where normal
    Then sadly it's a motherboard issue man. I know it's hard to accept since your phone is new and this issue got triggered by an update, but patching this with software would only make the phone vulnerable to the same problem in the very near future. I understand the anger you must be feeling but it would be best if you file for replacement (if you still can) or send the phone for repair as soon as possible. 
    Unfortunate that this happened to you. I faced the same issue too.
  • KB007 said:
    Could you provide a little more details. Foe example:-
    1) When you were playing PUBG and your phone crashed, did the phone continue make a beep-like sound after crashing
    2) Did your phone fail to reboot on the first try whenever it crashed and you had to see the "Powered by Android" screen more than once?
    3) Did you monitor the thermals of the device when it crashed?

    As much a the little information provided indicates, you seem to be another one of the unfortunate users who got a faulty device (Myself included) and the best (and possibly only) option would be to file for replacement (if you're still in the window) or go to your nearest service center and ask for a motherboard replacement.
    Yes now its frequent... Its crashes whenever and turning on phone completely takes 2 or 3 Times to actually boot up.. Ya while playing Pubg i get that beep sound... Temperature where normal
    Then sadly it's a motherboard issue man. I know it's hard to accept since your phone is new and this issue got triggered by an update, but patching this with software would only make the phone vulnerable to the same problem in the very near future. I understand the anger you must be feeling but it would be best if you file for replacement (if you still can) or send the phone for repair as soon as possible. 
    Unfortunate that this happened to you. I faced the same issue too.
    Ya its irritating bro since its a new phone... The service centre is not in my city.. And i am not free for 10 to 15 days so i will go after... hope before they gave a software update just to patch for some time.. I told them just replace the phone.. Not to repair it... And will contact flipkart hope they replace the device
  • KB007 said:
    KB007 said:
    Could you provide a little more details. Foe example:-
    1) When you were playing PUBG and your phone crashed, did the phone continue make a beep-like sound after crashing
    2) Did your phone fail to reboot on the first try whenever it crashed and you had to see the "Powered by Android" screen more than once?
    3) Did you monitor the thermals of the device when it crashed?

    As much a the little information provided indicates, you seem to be another one of the unfortunate users who got a faulty device (Myself included) and the best (and possibly only) option would be to file for replacement (if you're still in the window) or go to your nearest service center and ask for a motherboard replacement.
    Yes now its frequent... Its crashes whenever and turning on phone completely takes 2 or 3 Times to actually boot up.. Ya while playing Pubg i get that beep sound... Temperature where normal
    Then sadly it's a motherboard issue man. I know it's hard to accept since your phone is new and this issue got triggered by an update, but patching this with software would only make the phone vulnerable to the same problem in the very near future. I understand the anger you must be feeling but it would be best if you file for replacement (if you still can) or send the phone for repair as soon as possible. 
    Unfortunate that this happened to you. I faced the same issue too.
    Ya its irritating bro since its a new phone... The service centre is not in my city.. And i am not free for 10 to 15 days so i will go after... hope before they gave a software update just to patch for some time.. I told them just replace the phone.. Not to repair it... And will contact flipkart hope they replace the device
    There's a 10 day replacement window so if youre currently in it, I suggest you file for replacement as soon as possible. 
  • KB007 said:
    KB007 said:
    Could you provide a little more details. Foe example:-
    1) When you were playing PUBG and your phone crashed, did the phone continue make a beep-like sound after crashing
    2) Did your phone fail to reboot on the first try whenever it crashed and you had to see the "Powered by Android" screen more than once?
    3) Did you monitor the thermals of the device when it crashed?

    As much a the little information provided indicates, you seem to be another one of the unfortunate users who got a faulty device (Myself included) and the best (and possibly only) option would be to file for replacement (if you're still in the window) or go to your nearest service center and ask for a motherboard replacement.
    Yes now its frequent... Its crashes whenever and turning on phone completely takes 2 or 3 Times to actually boot up.. Ya while playing Pubg i get that beep sound... Temperature where normal
    Then sadly it's a motherboard issue man. I know it's hard to accept since your phone is new and this issue got triggered by an update, but patching this with software would only make the phone vulnerable to the same problem in the very near future. I understand the anger you must be feeling but it would be best if you file for replacement (if you still can) or send the phone for repair as soon as possible. 
    Unfortunate that this happened to you. I faced the same issue too.
    Ya its irritating bro since its a new phone... The service centre is not in my city.. And i am not free for 10 to 15 days so i will go after... hope before they gave a software update just to patch for some time.. I told them just replace the phone.. Not to repair it... And will contact flipkart hope they replace the device
    There's a 10 day replacement window so if youre currently in it, I suggest you file for replacement as soon as possible. 
    Nope i have passed that
  • This is sad man :(
    I bought this phone before I left for a Business trip. I couldn't use it for a month or so, was super excited to use it, once back. I returned a couple of weeks ago and since last week this phone is lagging, crashing and rebooting while not just playing games but randomly even when it's idle. This is a costly phone, with a flagship processor. I spent almost all of my salary on this one. Idk how many times I'll have to visit the service centre now ;(
  • I am glad that i have not had a single app or phone crash in my 30+ days of usage. And i push my phone to the edge as far as usage load is concerned. It must be a hardware issue. Doesn't seem to be a software issue.
  • Oberyn said:
    This is sad man :(
    I bought this phone before I left for a Business trip. I couldn't use it for a month or so, was super excited to use it, once back. I returned a couple of weeks ago and since last week this phone is lagging, crashing and rebooting while not just playing games but randomly even when it's idle. This is a costly phone, with a flagship processor. I spent almost all of my salary on this one. Idk how many times I'll have to visit the service centre now ;(
    Sad but its true
  • I am glad that i have not had a single app or phone crash in my 30+ days of usage. And i push my phone to the edge as far as usage load is concerned. It must be a hardware issue. Doesn't seem to be a software issue.
    Same here. I hope motherboard failure will not occur to us after that period of time
  • you are talking about indian frimware.191
    my device is still suffering for the shock given by update .167 and still not repaired it is in service center from last 25 days
  • you are talking about indian frimware.191
    my device is still suffering for the shock given by update .167 and still not repaired it is in service center from last 25 days
    What seriously why so
  • KB007 said:
    you are talking about indian frimware.191
    my device is still suffering for the shock given by update .167 and still not repaired it is in service center from last 25 days
    What seriously why so
    update .167 screwed quite a number of devices and mine is one of that
    i gave it to service center on 10 of previous month and its still not repaired
    they contacted me once for refund and told i can get 80% refund .....
    i refused
    why should i take loss of 20% 
    the device was not even used for full 16 days and it bricked due to their update 
  • KB007 said:
    you are talking about indian frimware.191
    my device is still suffering for the shock given by update .167 and still not repaired it is in service center from last 25 days
    What seriously why so
    update .167 screwed quite a number of devices and mine is one of that
    i gave it to service center on 10 of previous month and its still not repaired
    they contacted me once for refund and told i can get 80% refund .....
    i refused
    why should i take loss of 20% 
    the device was not even used for full 16 days and it bricked due to their update 
    Yes they are refunding 80%... They should simply replace the phone
  • sri sai kaushiksri sai kaushik Level 1
    edited September 2019

    Ok now what should it tell you guys about this mobile, should I tell you how I had the same issue after just15days or the worst motherboard replacement which also failed to work after 6 days and how I am with out any working mobile in abroad using my friend's tab. Asus has royally screwed all who bought the 6z Mobile they to 33000 for a cheaply built mobile and betrayed it's customens. The most irritating thing is even after the motherboard change which took 10 days I am suffering the same fate as before ?? it's just pathetic on asus part

This discussion has been closed.