support for hd streaming in amazon prime video and netflix
surajprasad87
Level 1
please provide support for full hd streaming in amazon prime video and netflix. all other phone in this price range support this basic function but asus 6z does not. what is the use of widevine l1 when ur not able to use it. it is dissapointing.
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Comments
It will come. Unfortunately it's not as simple as flicking a switch. Believe me, this is one of our priorities.
ok will be waiting for it. hope it comes soon.
And when can we expect android 10.
I am also waiting for the same. Have little but some hope. Mi updated its Redmi k20 pro to support HDR in Netflix within a couple of weeks after launch but Asus keep saying they are working on it. What is the use of HDR screen without Netflix or prime video support YouTube
. its already 3-4 months have passed since the release of the phone and still not fixed. even it is not fixed for asus 5z. so i dont think u r serious enough and if it a priority it has to be done first and not take such a long time. even budget phones can stream in hd and full hd on amazon prime. very disappointed.
Asus sucksss.. really regret going for 6z.
Yes they fixed it for Netflix but not for prime i don't know whose problem is that it is Asus or Amazon even though our device support Wideline L1 support it fails to play in Asus 5Z
Very disappointed and regret my purchase of Asus 6z. Video streaming on Amazon prime on this device sucks.
Any update for this ? 1080p support for prime and netflix.
not fixed and neither are they going to fix it
Asus customer care people clearly said that asus 6z doesnot support Amazon prime full hd format,
From Amazon clearly said in which phones Amazon apps are pre installed those only support full hd format ,
I contacted Amazon prime technical support team for the issue, and they said Asus has to do some patenting security rights with Google to get all the necessary certifications during manufacturing only, which they didn't do. The next step would be for Asus to whitelist their device for Full HD viewing and send a request to Prime Video for the same.
(See screenshot, para 4 and 5)
@Anders_ASUS Please confirm that the Asus team has atleast initiated the Requests needed for HD streaming on Prime. 6Z and ROG2 are your flagship which should be your top priority.
Also 5Z is in the list of flagships dnt forget?
Netflix start working in 1080p i tested test pattern video before it was 720 only. Dont know if HDR is working or not as i downgrade from 4k Netflix plan.
@paras0710 What about amazon prime?
No luck there.
Netflix is working in full HD and HDR
I will check with Amazon after my trial period with Netflix expired. Also plan to check HBO GO and Rakuten TV.
@OPC HDR is still not available for my phone.
Can you tell your region (country) and what build version you are on. Also tell Netflix app version.
FHD streaming for Amazon has been enabled for some time, with the collective efforts of ASUS and Amazon.
For US users, this should also work as of now.
I was just coming here to post that it now works. Thanks!
@OPC can you please confirm if HDR is still working on your device ASUS 6Z. I am able to stream content in full hd checked on test patterns and playback settings. But unable to utilise HDR capabilities on my phone. I have the ultra HD plan which supports HDR.