Ear piece not working

juileejuilee Level 1
edited September 2020 in ZenFone 6
Caller can be heard only from speakers.
I am not able to hear the caller's voice through ear piece. I have to switch on the speaker or use head phone to hear the voice. Why?

Comments

  • shyamprabhu_gshyamprabhu_g Level 2
    edited August 2019
    juilee said:
    Caller can be heard only from speakers.
    I am not able to hear the caller's voice through ear piece. I have to switch on the speaker or use head phone to hear the voice. Why?
    I faced a similar issue but not with calls. The earpiece speaker was not working for me for music and only the bottom speaker was playing the music. The earpiece was working fine for calls though. It was strange since both the speakers worked in stereo mode for music when I bought the phone but stopped working after a few days. It then started working fine after a couple of days. Not sure what resolved the issue. I remember manually restarting the phone a couple of times in those couple of days. May be the restart resolved the issue. You can try restarting your phone as well and see if the earpiece starts working,
  • Are you still experiencing this issue?
  • juilee said:
    Caller can be heard only from speakers.
    I am not able to hear the caller's voice through ear piece. I have to switch on the speaker or use head phone to hear the voice. Why?
    Restart your phone. Problem will be solved.



  • _jis__jis_ Level 5
    Or update to 189.
This discussion has been closed.