Major Problems I found in 6Z after 5 days of usage

GamerArcGamerArc Level 2
edited August 2019 in ZenFone 6
1. Rattling Camera- The camera rattles whenever I keep the phone on my bed, table etc. Slight rattling is also there when i am tapping on the upper half of the phone. Asus gives a 'retract' option but it is pretty much useless since post retraction the camera module should not be loose at all. I know they will not be able to fix this since it is a design flaw but that rattling sound every time the phone experiences a slight jerk is very very annoying. 

2. Poor Earpiece-  Another design flaw. The earpiece is fitted inside the camera module and the voice travels through a hole to the user. Result- distorted and weird sounding call quality. If Asus did not have the technical expertise to successfully pull off this design , they shouldn't have. Call quality is something on which no user can adjust. Call quality on earpiece on 6z is absolutely crap.

3 Bottom speaker Distortion-  Overall the asus 6z speakers are loud but the quality is below average. The voice sounds very shrill and shallow.  But the main issue is distortion on low volume from bottom speaker. I don't know how mods are calling it a good quality speaker when its distorting so much at low volume. There are plenty of scenarios in real life when we need to use low volume. The distortion is massive and its not limited to just my device since i have seen similar posts on the forum.

4. UI Lag- Even after being almost a stock android experience, there are micro stutters in the UI everywhere. One plus feels so fluid with the same hardware. Asus's UI is no MIUI that it should stutter. Be it opening the dialer app or settings app, every now and then i can see micro stutters which are completely absent in oxygen os. I tried turning off animations, changing animations to 0.5x, but still the same. Needs optimization.

5.Ram Management-
The average ram usage on my device is 73%. I formatted my set yesterday only with just swiggy and whatsapp installed right now. I even uninstalled the preloaded facebook and instagram. and average ram usage is 4Gb+. This certainly needs fixing. This is supposed to be near stock android experience but sadly it is not.
6. Worse audio performace than Asus 5z in PUBG- The audio performace of 5z was much better as far as pubg is concerned. My bro is using 5z and he could hear footsteps much louder and clearer than my 6z. 1 of the reason of going with 6z was because of the superior audio experience in Asus 5z when playing PUBG. But this 6Z is nowhere near that and I can't figure why break an extraordinary feature/plus point. Each and everytime my brother hears an approaching enemy or car much before i do. He also has more clarity regarding the direction from which he is approaching. 6Z has broken this novel plus point of 5Z.

7. Weak haptic Feedback- The haptic feedback on 6z is one of the worst i have ever seen. the vibration motor is very feeble and does not feel very good. 

8. No HD playback in Amazon Prime video.

9 NO VOLTE SUPPORT FOR VODAFONE YET in India.

Some additional suggestions:
1. Please add feature to choose accent colors in the UI.
2. Please allow to choose gray or black in dark mode.
3. Add the option to activate outdoor mode above the volume bar just like in asus zenfone 5z. Going into status bar everytime is a hassle.

 

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Comments

  • I totally agree with you architgenius I am also facing similar issue

  • paras0710paras0710 Level 2
    edited August 2019
    My phone does not rattles even with fairly strong  shakes maybe some devices have this problem as i see some other users complaining the same.
    Amazon does not support hd playback on Android phones i contacted them and they replied back.
    Earpiece quality is really a not on par but i feel other phone with centre pop up cameras also dont have good sound quality from earpiece its a design issue.
    I didn't notice any distortion from bottom speaker. 
    I have 8/256 version and i dont have lag in UI and though i dont keep a check on free Ram percentage but i i never feels like its giving me any problem by not retaining app in memory
    Vibration motor could be more strong i saw one review of redmi K20 pro and reviewer said asus 6z vibration is better that that i i wonder how weak redmi is.
    I also dont get Vodafone volte 

  • Thanks kris_asus I am really happy for your quick response and dedication from your side I recently moved from OnePlus to Asus I feel we can do better than OnePlus in taking the customer feedback and fixing the issues.I really appreciate your efforts.
  • @architgenius Regarding issue #1, I'm also in the same boat as you. Sucks that we're part of few users who are encountering this issue. Since it's a hardware issue, we can't do a thing about it. Maybe Asus service centre would be able to help but I'm not sure. You might also hear buzzing sound while talking to someone due to loose camera module.
  • I am waiting for reply on other issues. 
  • Kris_ASUS said:
    Hi @architgenius ,
    For #2 & #3, we'll push a fix plan in next FOTA.
    #7 You can try the latest update (.173). We optimized haptic Feedback.
    #8 You can refer to this thread,  Amazon Prime Video DO NOT support HD playback on Android devices.
    For other issues, we'll investigate and give you the feedback later.
    I appreciate your response. What is your take Issue No. 1?? Should i get a replacement??
  • @architgenius
    For #9, we support Vodafone VOLTE after the last update (.174). Please update your firmware to the latest version and check again. Thank you.
  • Kris_ASUS said:
    @architgenius
    For #9, we support Vodafone VOLTE after the last update (.174). Please update your firmware to the latest version and check again. Thank you.
    Can we get support for customizing led light??
  • For #5, Android system will utilize available RAM to enhance the performance. Since ZenFone 6 has larger RAM, system will use every bit of it to make the performance better. I don't think you should worry about it.
    For #6, could you provide the name of the game? We'll compare it on our side.
  • deleted
    Can we get support for customizing led light??
    We don't have the plan so far.
  • GamerArcGamerArc Level 2
    edited August 2019
    Kris_ASUS said:
    For #5, Android system will utilize available RAM to enhance the performance. Since ZenFone 6 has larger RAM, system will use every bit of it to make the performance better. I don't think you should worry about it.
    For #6, could you provide the name of the game? We'll compare it on our side.
    Talking about PUBG mobile. The audio experience while playing pubg on Asus 5z is on another level. 6Z should have incorporated that.


    I was worrying about ram management coz i thot maybe more ram use= battery drain. 


  • Kris_ASUS said:
    deleted
    Can we get support for customizing led light??
    We don't have the plan so far.
    Okay. But please try to get it. Led lights are rare in bezel less phones.. would be nice if we can pick colors lately.
  • Kris_ASUS said:
    @architgenius
    For #9, we support Vodafone VOLTE after the last update (.174). Please update your firmware to the latest version and check again. Thank you.
    Yup thanks...volte working in vodafone india.
  • GamerArcGamerArc Level 2
    edited August 2019
    One more issue... Auto rotation sometimes just stops responding. Have seen a few threads on this too. I have experienced this multiple times in pubg and youtube. Its so random that its its hard to reproduce but when it occurs, no matter the orientation of the phone, auto roatation doesnyd work...


    Can you please have a look at the issue??
  • @architgenius What are you going to do about camera rattling issue?
  • @architgenius What are you going to do about camera rattling issue?
    I put in a replacement but then i cancelled it. I am thinking of giving asus the benefit of doubt this time. Its a new technology plus i will find an issue in each and every phone if i keep at it.

    So i have decided to be more careful with the phone and live with it.
  • Okay. But are you hearing buzzing sound while talking to someone due to loose camera module?
  • Yeah the sound while talking is really bad.
  • _jis__jis_ Level 4
    I was worrying about ram management coz i thot maybe more ram use= battery drain. 
    Quite unnecessarily, because battery consumption is independent of RAM usage. Consumption of the memory chip varies when read or written, but maintaining information loaded into memory or a completely empty memory chip comes to the same in terms of consumption.
    https://android.stackexchange.com/questions/67121/how-ram-usage-effects-battery-drain
    On Android, on the contrary, higher memory usage indicates that the system is doing its job very well. Unused memory is a problem.
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