Move files with a USB cable to win 10

MoosaMoosa Level 1
edited September 2020 in ZenFone 6
when I connect my phone to  win10 with USB cable I can't see my phone in my PC
USB debugging is on
File transfer mode was selected


  • Check if your Windows account has permission to install drivers (MTP in this case). If not, use admin priviliged account or download some app in Play Store to transfer files via WiFi.
  • MoosaMoosa Level 1
    I DOEWNLOADED many driver file
    but not working
    do you know where I can download for ASUS ?>
  • Windows 10 should be able to install the driver automatically. The installation process will cost a few minutes. I would suggest you to plug your ZenFone 6 to the computer and wait for a while.
  • MoosaMoosa Level 1
    please see picture . MTP was not installed

  • try to connect the usb in some other ports, try different ports on your pc
  • MoosaMoosa Level 1
    I installed my win10 pro again and solved

This discussion has been closed.