Upper earpiece Speaker issue in Zenfone 6z
I m using Zenfone 6z and now I m facing a great issue that sometimes my upper earpiece speaker didn't work but when I reset or restart the phone it starts to work now this is happening after the update so please anyone suggest me the solution please I can't restart or reset the device again and again please anyone help me out
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We noticed this issue and the issue is under investigation now.
I mentioned that I already resent my phone means no internal storage ohk
We expect to fix this issue in next FOTA.
Call quality is getting worst day by day for my asus 6z. Please help to resolve it. I am not able to talk on call without ear phone.
Did you read this faq?
https://zentalk.asus.com/en/discussion/7175/low-in-call-volume-on-zenfone-6-one-tip-to-easily-solve-this-problem#latest
Hi,
I am also facing this problem of the upper speaker that doesn't work and this with the latest version 17.1810.1911.110 and this is really upseting!!
Asus is asking me to reset the phone and that works but I have done it already and the problem appears again..
Is there any other action to be done to solve the problem?
I am really not please with this BIG problem as I can't use it as a standard telephone... ?
Any idea how to solve this problem?
Thanks!!
.121 update loaded..
Upper earpiece still not working.. No change.. Please, no help? ?
Supposedly it's supposed to be fixed in the next update after .121
Thanks Sedl23.. I would be pleased to have the moderator or Asus contributors to confirm!... ;-)
It looks like it is recurent problem on the phone. Hope the problem is not hardware. If it would come from the hardaware, I would need to get a new phone or re-imbursed... ?
I have been using this phone since 6 months and I'm facing this issue recently, past 2 days now. As of today the earpiece speaker is completely down and I can't hear anything from it. The latest fota service update was done yesterday 19th feb and after that the ear piece started to work after about 2 or 3 restarts. But today this thing just stopped working and it has been like that since then.
Need a fix urgently or else I'll have no choice but to trade in with something else. Sorry Asus, this is not done. Pls fix this ASAP.
Don't you hear something in this test ?
Parameters > Assistance > FAQ > Tests > Upper speaker (receiver)
Hi VS KR, not sure if your response was meant for me. Regardless, how do I run that test? Thx.
By following what I wrote @ravikal294
In English: Settings / Support / FAQ / Device Care / Receiver Test
Yeah maybe,
I write my messages from french to english, and this english may be different from the one used in ZenUi !