Bluetooth app keeps crashing.

pratiush29pratiush29 Level 1
edited September 2020 in ZenFone 6
Hello
After recent update, the Bluetooth keeps crashing and error message is given as shown in the screenshot. This issue persists with JBL flip 4 Bluetooth speakers. However it works fine with Sony SBH 80 earpiece. Please resolve this.

Comments

  • pratiush29pratiush29 Level 1
    edited August 2019
    The Bluetooth crashing is happening with all the music apps like Poweramp and Amazon music.
  • Titan_ASUSTitan_ASUS admin
    edited August 2019
    Hello I've reported this issue to our RD team. If there is new information I'll let you know. Thanks.
    If possible, could you please first try if resetting bluetooth config can fix this issue by following path? 
    [Settings] > [System] > [Reset options] > [Reset Wi-Fi, mobile & Bluetooth]

  • Hello I've reported this issue to our RD team. If there is new information I'll let you know. Thanks.
    If possible, could you please first try if resetting bluetooth config can fix this issue by following path? 
    [Settings] > [System] > [Reset options] > [Reset Wi-Fi, mobile & Bluetooth]

    On it. Will let you know if resetting works.
  • Hello I've reported this issue to our RD team. If there is new information I'll let you know. Thanks.
    If possible, could you please first try if resetting bluetooth config can fix this issue by following path? 
    [Settings] > [System] > [Reset options] > [Reset Wi-Fi, mobile & Bluetooth]

    On it. Will let you know if resetting works.
    Resetting seems to be working fine. So far no crashes while playing!! Will keep you posted if any problem persists.
  • Resetting seems to be working fine. So far no crashes while playing!! Will keep you posted if any problem persists.
    Noted with thanks!!
This discussion has been closed.