Audio wizard Issues

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Comments

  • lovin2501lovin2501 Level 2
    edited August 2019
    lovin2501 said:
    paras0710 said:
    lovin2501 said:
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
    Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.
    Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine
    That means Every Asus 6z is behaving different ? No consistency at all ? Something works for someone while not for others.... Strange .....But that's not acceptable need a solution,...
    + One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running
  • lovin2501 said:
    lovin2501 said:
    paras0710 said:
    lovin2501 said:
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
    Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.
    Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine
    That means Every Asus 6z is behaving different ? No consistency at all ? Something works for someone while not for others.... Strange .....But that's not acceptable need a solution,...
    + One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running
    Ref. Video attached
  • lovin2501 said:
    lovin2501 said:
    lovin2501 said:
    paras0710 said:
    lovin2501 said:
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
    Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.
    Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine
    That means Every Asus 6z is behaving different ? No consistency at all ? Something works for someone while not for others.... Strange .....But that's not acceptable need a solution,...
    + One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running
    Ref. Video attached
    Which version you have? Mine is 256/8 GB. Can you check kernel version in your setting does  it end with 'perf+' or just 'perf' ?
  • paras0710 said:
    lovin2501 said:
    lovin2501 said:
    lovin2501 said:
    paras0710 said:
    lovin2501 said:
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
    Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.
    Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine
    That means Every Asus 6z is behaving different ? No consistency at all ? Something works for someone while not for others.... Strange .....But that's not acceptable need a solution,...
    + One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running
    Ref. Video attached
    Which version you have? Mine is 256/8 GB. Can you check kernel version in your setting does  it end with 'perf+' or just 'perf' ?

    Mine is 64/6 GB. Kernel is perf+(see attached scr shot)
  • lovin2501 said:
    paras0710 said:
    lovin2501 said:
    lovin2501 said:
    lovin2501 said:
    paras0710 said:
    lovin2501 said:
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
    Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.
    Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine
    That means Every Asus 6z is behaving different ? No consistency at all ? Something works for someone while not for others.... Strange .....But that's not acceptable need a solution,...
    + One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running
    Ref. Video attached
    Which version you have? Mine is 256/8 GB. Can you check kernel version in your setting does  it end with 'perf+' or just 'perf' ?

    Mine is 64/6 GB. Kernel is perf+(see attached scr shot)
    Mine is just perf so different board i think not just different nand and ram chip.
  • paras0710 said:
    lovin2501 said:
    paras0710 said:
    lovin2501 said:
    lovin2501 said:
    lovin2501 said:
    paras0710 said:
    lovin2501 said:
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
    Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.
    Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine
    That means Every Asus 6z is behaving different ? No consistency at all ? Something works for someone while not for others.... Strange .....But that's not acceptable need a solution,...
    + One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running
    Ref. Video attached
    Which version you have? Mine is 256/8 GB. Can you check kernel version in your setting does  it end with 'perf+' or just 'perf' ?

    Mine is 64/6 GB. Kernel is perf+(see attached scr shot)
    Mine is just perf so different board i think not just different nand and ram chip.
    So ? It means I have done mistake buying this unit ? For me phone basic things won't work as they do for others? 
    @Anders_ASUS..... Can someone from Asus team provide me the solution ..... ??
  • lovin2501 said:
    paras0710 said:
    lovin2501 said:
    paras0710 said:
    lovin2501 said:
    lovin2501 said:
    lovin2501 said:
    paras0710 said:
    lovin2501 said:
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
    Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.
    Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine
    That means Every Asus 6z is behaving different ? No consistency at all ? Something works for someone while not for others.... Strange .....But that's not acceptable need a solution,...
    + One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running
    Ref. Video attached
    Which version you have? Mine is 256/8 GB. Can you check kernel version in your setting does  it end with 'perf+' or just 'perf' ?

    Mine is 64/6 GB. Kernel is perf+(see attached scr shot)
    Mine is just perf so different board i think not just different nand and ram chip.
    So ? It means I have done mistake buying this unit ? For me phone basic things won't work as they do for others? 
    @Anders_ASUS..... Can someone from Asus team provide me the solution ..... ??
    Awaiting response n resolution.
  • + One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running
    A: I just updated to latest Amazon Music version on my ZF6 and then Audio Wizard stopped working. Killing both apps didn't fix the issue. But when i restarted my phone, then Audio Wizard started working again. It could be as easy as that you just need to restart your phone
    B: Audio Wizard stops because you have set your screen recorder to internal audio. Change it to microphone and it will work
  • + One more thing....you recorded it via inbuilt screen recorder....in mine when I try to do same for even other music streaming app the Audio wizard gets stop working while screen recorder is active. So now 2 issues : a) audio wizard doesn't work for Amazon music . (B) audio wizard stops working for other streaming app also while screen recorder is on/running...... Attaching ref video for issue (b)...audiowizard stops with other music apps too when screenrecorder is running
    A: I just updated to latest Amazon Music version on my ZF6 and then Audio Wizard stopped working. Killing both apps didn't fix the issue. But when i restarted my phone, then Audio Wizard started working again. It could be as easy as that you just need to restart your phone
    B: Audio Wizard stops because you have set your screen recorder to internal audio. Change it to microphone and it will work
    A. Even restarting doesn't works. Audio wizard do not works with amazon music in any senario for me.
    B. It works with internal audio while screen recorder is s active for other person ( he recorded in stereo) while screen recorder is running ...stereo recording is not possible with microphone enabled....& There's lot of difference when recorded internal audio vs recorded on external mic. 
    There's some catch ...audio wizard doesn't gets disable with internal audio n screen recorder on 8 gb version while it gets disable on 6 GB version with same senario....needs to be addressed.
  • Hi


    Sorry for the late answer.

    So far from our logging and debugging, our devs see one phenomenon connected to the Amazon app.

    It seems Amazon Music app will choose between two "ways" of playback - "LowLatency" or "DeepBuffer". DTS audio effects (AudioWizard) does not support the LowLatency playback mode.


    What we do not know is when/why/how the app will choose between these two modes.. it can be connected to the song itself but so far it also isnt conclusive of that.


    At this point we have a hard time moving further on this topic as it would be dependent on Amazon Music app as well. We will keep monitoring however.


    Also

    Screen Recorder has been confirmed to record "Internal Audio" before AudioWizard, as such the effects are not supposed to be recorded.

  • Just to remind & highlight once again , both of these issues of Audiowizard don't occurs in 8GbRAM version of Asus 6z. As I already shared video before.. the audio wizard remains active with screen recorder ON in 8gb version.

    Why is this happening on 6gb version?

  • Your observation is just a coincidence. The only differences between those models are memory and storage

  • Coincidence ? How come, it's practical have had shared video for same. It works on 8GB version fairly well while not in 6gb.

  • We can do more testing on the screen recorder function and with 8GB models.

    However the design is so that it not supposed to work. So the bug would be if it is working , and not if it isn't.

  • I have an 8gb (faulty motherboard) unit where the audio wizard just doesn't work for any external audio devices with any application including Google play music

  • ZT-f5cba942ZT-f5cba942 Level 1
    edited July 2020

    getting same kind of issue since many months.. need to reboot phone then audio starts.. ive tested on wired and wireless headphones. even home sound bar after entering audio wizard and after changing preset equalizers to any mode like rock pop or any audio stops. i've tried clearing cache data of audio wizard it didnt work..my friend has same asus 6z its working fine for him.. dont tell me to format phone please.

    it wont work with any music player.. there is no issue with any music player apps its the issue with audio wizard.. ive tried playing songs online with players like soundcloud and spotify .. also tried with internal audio which was present in my phone throught google music player.. 6gb 64gb variant of mine and my friends as well. hes not facing issue i am .

  • I also have same problem,it's irretating asus should do something for this problem

This discussion has been closed.