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Audio wizard Issues

kinguntas23kinguntas23 Level 2
in ZenFone 6
Hi there. 
So I don't know If this issue just popped up with the 174 FW or has been around before since I hadn't tested headphones before. But audio wizard doesn't seem to be working at all with headphones. No other audio presets work except for normal. When I click on any other, the audio stops and doesn't come back until I take the headphones out and completely close all music playing apps and audio wizard. 
I'll try other headphones and update this topic. 

Also, another concern about audio wizard is that it's very inconvenient to get out of all apps to go to audio wizard.  Could we get a smart key option to toggle between audio presets? Thankyou 
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  • ColorSageColorSage Level 3
    For me, entering Audio Wizard from quick settings is good enough. On .167 there's no problem.
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  • kinguntas23kinguntas23 Level 2
    I'm not saying opening audio wizard is tough. But apps like YouTube (non premium) don't run in the background. I'm asking if maybe like we switch between "Sound-vibrate-mute" we could switch audio presets at a certain smart key command 
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  • kinguntas23kinguntas23 Level 2
    Guys anyone? I just tested it with Bluetooth speakers as well and also with Bluetooth headsets. All having the same issue. I also now remember this wasn't around at 156, I didn't test any headphones at 167, and it's it's happening on 174. Please look into this 
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  • kinguntas23kinguntas23 Level 2
    Guys, Is anyone of the mods even going to acknowledge that I have an issue here? Ive been asking politely since 2 days now 
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  • lovin2501lovin2501 Level 2
    kinguntas23 said:
    Guys, Is anyone of the mods even going to acknowledge that I have an issue here? Ive been asking politely since 2 days now 
    Hi there, 
    I didn't found any such issues even after updating to.174. I didn't checked Bluetooth yet but as Audio wizard works normal with wired headphones supplied inbox.
    I'm not happy with the levels of customisations they provided on Audio wizard for inbuilt speakers, considering NXP amp and stereo speakers in built speakers should be allowed to be tweaked further . I am sure Asus 6z is capable of more great output through its stereo speakers provided Asus team allows more tweaks through Audio wizard.
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  • kinguntas23kinguntas23 Level 2
    Anyone please? Waiting since days man
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  • Anders_ASUSAnders_ASUS mod
    Sorry about the late reply. Our activity has gone down this last month because of a product launch and vacation time.
    Could it be that you have audio software installed with its own EQ? This can cause create a conflict with our Audio Wizard
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  • kinguntas23kinguntas23 Level 2
    Anders_ASUS said:
    Sorry about the late reply. Our activity has gone down this last month because of a product launch and vacation time.
    Could it be that you have audio software installed with its own EQ? This can cause create a conflict with our Audio Wizard
    No sir. I only use google play music and no other software
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  • Anders_ASUSAnders_ASUS mod
    Ok, I will ask our software developers what kind of info they need to find what is wrong with your phone
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  • kinguntas23kinguntas23 Level 2
    Anders_ASUS said:
    Ok, I will ask our software developers what kind of info they need to find what is wrong with your phone
    Thankyou sir
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  • lovin2501lovin2501 Level 2
    Audio wizard not working with Amazon Music. Kindly check and revert.

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  • Anders_ASUSAnders_ASUS mod
    lovin2501 said:
    Audio wizard not working with Amazon Music. Kindly check and revert.

    Are you only experiencing that Audio wizard doesn't with with Amazon Music?
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  • lovin2501lovin2501 Level 2
    Anders_ASUS said:
    lovin2501 said:
    Audio wizard not working with Amazon Music. Kindly check and revert.

    Are you only experiencing that Audio wizard doesn't with with Amazon Music?
    Yes it doesn't works with Amazon Music. While it works with wynk music & gaana.com...i haven't tried any other music streaming services yet.
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  • Anders_ASUSAnders_ASUS mod
    edited August 2019
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
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  • ashishengr.kumarashishengr.kumar Level 2
    @Anders_ASUS head phone jack output doesn't work when you change mode in audio wizard... For me this is serious problem cause every time I have to change mode in audio wizard I have to restart phone... This is not solved even by latest update. 189
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  • GamerArcGamerArc Level 2
    edited August 2019
    Anders_ASUS said:
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
    No..audio wizard does not work with amazon music even for me. I can confirm it 1000%. But works in Jiosaavn(An indian music app just like amazon music).
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  • GamerArcGamerArc Level 2
    lovin2501 said:
    Anders_ASUS said:
    lovin2501 said:
    Audio wizard not working with Amazon Music. Kindly check and revert.

    Are you only experiencing that Audio wizard doesn't with with Amazon Music?
    Yes it doesn't works with Amazon Music. While it works with wynk music & gaana.com...i haven't tried any other music streaming services yet.
    Yup..dsnt work with amazon music. Works with jiosaavn atleast.
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  • lovin2501lovin2501 Level 2
    Anders_ASUS said:
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
    Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.
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  • paras0710paras0710 Level 2
    edited August 2019
    lovin2501 said:
    Anders_ASUS said:
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
    Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.
    Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine
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  • lovin2501lovin2501 Level 2
    paras0710 said:
    lovin2501 said:
    Anders_ASUS said:
    I just tried Amazon Music app with the ZenFone 6 speaker, the bundled headphones and a pair of BT headphones. All of them worked with our Audio Wizard. I don't understand why this doesn't work for you
    Please look into the attached video...it doesn't works with Amazon Music...I believe many people have same issue, posted in this thread.
    Strange but its working fine on Amazon music for me. See i have uploaded video the music in this video is recorded using phones screen recorder so music doesn't seems to be changing but in reality its working fine
    That means Every Asus 6z is behaving different ? No consistency at all ? Something works for someone while not for others.... Strange .....But that's not acceptable need a solution,...
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