Call quality issue even after WW-16.1220.1906.167 update

paras0710paras0710 Level 2
edited September 2020 in ZenFone 6
Call quality audio from earpiece speaker is still bad at full volume even after  latest 22 July 2019 update version WW-16.1220.1906.167. call quality at 75% volume is OK but at full volume the audio distorts especially if the person you are talking to is standing somewhere there is background noise (like other people is talking in background or music is playing in background) that background noise becomes wavy/screechy/distorted and even make person voice inaudible.
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Comments

  • Thanks for your feedback. Does this scenario always happen?
  • paras0710paras0710 Level 2
    edited July 2019
    Kris_ASUS said:
    Thanks for your feedback. Does this scenario always happen?
    Yes that is why i always keep my call audio volume at 75%. The distortion is in both Volte HD calls and normal non  Volte calls.
  • kooldude7285kooldude7285 Level 3
    edited July 2019
    its much better but still the issue is still there.. guess cheap plastic earpiece.. 
  • its much better but still the issue is still there.. guess cheap plastic earpiece.. 
    I dont think so because when in stereo mode @ max volume earpiece produces very loud and clear audio.
  • gramkumgramkum Level 1
    I too in agreement that call quality has been improved and still have some noise and vibration at maximum setting 
  • Agree with @gramkum
  • As was said, its much better but the issue is still here on my 6/128 European Asus Zenfone 6.
  • Is this a hardware or a software issue?
  • fayzaanfayzaan Level 1
    Yes. I agree. Even after this update, there is issue in the quality at 80%-100% volume. Please look forward and fix this issue because it becomes irritating when we talk in noisy areas. 
  • paras0710 said:
    its much better but still the issue is still there.. guess cheap plastic earpiece.. 
    I dont think so because when in stereo mode @ max volume earpiece produces very loud and clear audio.
    what do you mean by stereo mode? we are talking about earpiece quality for calls and not music 
  • after this 16.1220.1906.167 update the audio in pubg by 3.5 mm jack is very low..its not even audible in the earphone..please fix this issue as early as possible
  • Now I understand why the quality of sound during a call is so bad, the speaker is inside the flip camera, the sound comes from a hole and when the cam is in the normal side, to the back, the hole is not directly to your ear stays leaning against the back of the phone, which makes the sound not clean and no quality and can never be as many upgrades as it will never be straight to our ear as all phones are!
    The only way to get a good quality in call is during call open the cam and put your ear in the hole and see the difference! The phone is great but with this hardware issue is a tablet not a phone!  
  • Now I understand why the quality of sound during a call is so bad, the speaker is inside the flip camera, the sound comes from a hole and when the cam is in the normal side, to the back, the hole is not directly to your ear stays leaning against the back of the phone, which makes the sound not clean and no quality and can never be as many upgrades as it will never be straight to our ear as all phones are!
    The only way to get a good quality in call is during call open the cam and put your ear in the hole and see the difference! The phone is great but with this hardware issue is a tablet not a phone!  
    The same thing is done with most pop up camera phones also. I was not complaining about that i was complaining about wavy & distorted voice which makes person on phone sounds like gibberish.
  • This is the only thing that has disappointed me with this phone, I have a euro model, I'm not sure whether it is enough for me to sell it right now but it will probably mean if something better comes along that has similar features to this i.e. 3.5mm jack, no notch for this price I will swap it sooner rather than later. 
  • edited August 2019
    Sorry about the late reply. We are working to solve this. We think we have found the cause and our goal is to get the earpiece sound quality acceptable at any volume.
  • I have indian version zenfone 6.in call volume through earpiece is very low.practically it become inaudible at crowded place
  • Our volume is at the same level as other phones with similar full screen design. Please try our latest fw and check if you think our earpiece has improved
    https://www.asus.com/Phone/ZenFone-6-ZS630KL/HelpDesk_BIOS/
  • Yes,Call Quality is having issues.
  • Our volume is at the same level as other phones with similar full screen design. Please try our latest fw and check if you think our earpiece has improved
    https://www.asus.com/Phone/ZenFone-6-ZS630KL/HelpDesk_BIOS/
    After latest update , call quality is better than  before.Thanks  
  • Yes,Call Quality is having issues.
    Can you help check again after the .189 (WW) or .191 (IN) update? We have made further improvements and experienced  improvements.
This discussion has been closed.