NO 1080p on Netflix/Amazon Prime Videos

paras0710paras0710 Level 2
edited September 2020 in ZenFone 6
Despite being L1 Widevine certified Phone Asus 6z does not support 1080p resolution on Netflix and Amazon Prime Videos. Netflix only support 720 HD and there is no way i can check Prime Videos max resolution but it certainly looks even poorer than 720 that may be because Amazon require Mircosoft Playready DRM instead Googles Widevine  which Asus 6z does not support.
 Please Asus fix this issue with Netflix by contacting them and ask them to certify your flagship phone by adding adding 1080p or even HDR support like One plus 7 phones. 
Aslo please check prime video issue. Please 

Comments

  • Thanks for your feedback. We'll check it out.
  • paras0710 said:
    Despite being L1 Widevine certified Phone Asus 6z does not support 1080p resolution on Netflix and Amazon Prime Videos. Netflix only support 720 HD and there is no way i can check Prime Videos max resolution but it certainly looks even poorer than 720 that may be because Amazon require Mircosoft Playready DRM instead Googles Widevine  which Asus 6z does not support.
     Please Asus fix this issue with Netflix by contacting them and ask them to certify your flagship phone by adding adding 1080p or even HDR support like One plus 7 phones. 
    Aslo please check prime video issue. Please 
    Yes... Facing the same problem

  • For me Netflix works in 1080p. It is with Prime I don't get HD.
  • paras0710paras0710 Level 2
    edited July 2019
    Sreekiran said:
    For me Netflix works in 1080p. It is with Prime I don't get HD.
    How do you know it works in 1080p have you tried test video on Netflix? Search and play test video on Netflix and let it play for few minutes if the resolution on top right corner says 1920x1080 then take a screenshot and share it here.
  • Actually, you are right. It is only 720p in Netflix. Asus team?
  • paras0710paras0710 Level 2
    edited July 2019
    Sreekiran said:
    Actually, you are right. It is only 720p in Netflix. Asus team?
    I think it is the problem with Netflix as i was searching and found even Samsung s10 have this problem. Only Netflix shows are running in 1080p try to play 'Bright' also movie 'Zero' plays on full screen and quality looks 1080p. Acc to some Netflix says it depends on content if it is available to play on your device in particular resolution.

    But Asus should have pass this phone with Netflix as HDR compatible device to play HDR content.
  • And For Prime Video i contacted Amazon this is theirs reply.
    I'm sorry to hear that you unable to streaming HD Video in your android device.

    I have checked and see that currently HD Video streaming is not available in android device. I regret for the inconvenience caused.

    To help you with this, I’ve taken this as a feedback and forwarded your interest to our Prime Video Business team for future consideration.

    However, I couldn't speculate exact time frame when this feature will be available.

    Whenever a customer writes us with a suggestion it is forwarded to our Prime Video team internally but you may not receive a confirmation.

    Customer feedback like yours helps us continue to improve our products and provide better service to our customers.

    Thanks for your understanding.
  • I don't think that is the issue. Prime plays in HD in a few of my friend's phones. Their executive lacks knowledge.
  • paras0710paras0710 Level 2
    edited July 2019
    Sreekiran said:
    I don't think that is the issue. Prime plays in HD in a few of my friend's phones. Their executive lacks knowledge.
    No i forgot that they had a feud. By they i i mean Google and Amazon. That is why there was no YouTube on fire sticks and no prime HD and Chromecast support for Android(sony and some other Android tv and Nvidia shield was exception). Now it has ended and amazon started to support Chromecast few weeks back only. 
  • Sreekiran said:
    I don't think that is the issue. Prime plays in HD in a few of my friend's phones. Their executive lacks knowledge.
    It worked in my poco.
  • paras0710 said:
    Despite being L1 Widevine certified Phone Asus 6z does not support 1080p resolution on Netflix and Amazon Prime Videos. Netflix only support 720 HD and there is no way i can check Prime Videos max resolution but it certainly looks even poorer than 720 that may be because Amazon require Mircosoft Playready DRM instead Googles Widevine  which Asus 6z does not support.
     Please Asus fix this issue with Netflix by contacting them and ask them to certify your flagship phone by adding adding 1080p or even HDR support like One plus 7 phones. 
    Aslo please check prime video issue. Please 
    Same problem Asus please solve this problem ?
  • I can confirm that Netflix "Test Patterns" video isn't crossing 1280x720 resolution. Sadly I'm not able to take screenshots on Netflix, turns fully black. This problem isn't there on Youtube so I'm not sure if its an issue with Netflix software or phone's software. Requesting the dev team to look into these issues and check if they can provide solutions in the future updates.
  • This is just disappointing. How could Asus screw this up? Hope this gets fixed
  • Hi @paras0710
    Both Amazon Prime Video and NetFlix will adjust the resolution based on internet speed. Please try to install an app like "Internet Speed Meter" and check if your internet speed is fast enough.
    For Amazon Prime Video, we can select the best quality in the setting menu, which means ZenFone 6 supports the best quality.

    With the internet speed meter, you can check the speed is fast enough to have the best quality.

  • Nope. I have a 100MPBS connection and the settings are at best. It is Widevine related dear sir.
  • DhanaDhana Level 1
    Yeah even i have a good internet connection . Im getting poor video quality even after selecting the best option 

  • Same sir. On tikona gigabit optic fibre plan. Internet is not an issue 
  • Kris_ASUS said:
    Hi @paras0710
    Both Amazon Prime Video and NetFlix will adjust the resolution based on internet speed. Please try to install an app like "Internet Speed Meter" and check if your internet speed is fast enough.
    For Amazon Prime Video, we can select the best quality in the setting menu, which means ZenFone 6 supports the best quality.

    With the internet speed meter, you can check the speed is fast enough to have the best quality.

    I found on net that some Sony and Samsung Android phones do support 1080p and even UHD & hdr10+ as well on prime video so this means Asus can surely work with Amazon to bring at least 1080p. Check the screenshot of Samsung galaxy S10.

This discussion has been closed.