Unresponsive screen

orthopiyushorthopiyush Level 1
edited September 2020 in ZenFone 6
The screen on zenphone 6 just freezes . Does not respond to any touch. I have to use power button to turn screen off and on again. Is anyone facing this issue ? I am in refund period and am seriously considering returning. Rest all device is ok. Just this screen issue is driving me crazy. I have tried factory reset as well . Issue persists

Comments

  • The same issue is happening with me also bro.....I have done factory reset 3 times and booted to safe mode multiple times...I have also visited service centre and they give me the mobile by previous software and later on August security patch has been released....But still the problem is existing for me and I am pissed off with that....Can u please give me your WhatsApp number....
  • Return and refund and buy a OnePlus 7. Don't commit the mistake many made myself included
  • Nope bro...The return period has been expired...Hope they will fix it with the next update....

  • _jis__jis_ Level 5
    How could they fix a problem that only affected 2 users and which did not even help the factory reset, so it is a clear HW fault at least of touch screen digitizer. If the return period has expired, you must send your phone for repair.
  • Even i went to service centre....They had given me phone by previous update saying that update is causing that issue...But suddenly on that day itself the current .174 has been downloaded where I am not aware of it is software issue...I have been contacting Asus from twitter as well as customer service and their reply is to wait till the next update....I read somewhere in zentalk that the recent update has affected motherboard....Do u think that our phones have affected it.....
  • I hope your issue is also solved....It has been one week since my phone is functioning good
  • The screen issue you're experiencing and the issue with restarting devices are not connected. It sounds like hardware failure and if the Service Center downgraded your FW once, then they can't do the same thing again. 
This discussion has been closed.