Front camera portrait issue

kinguntas23kinguntas23 Level 1
edited September 2020 in ZenFone 6
Am I the only one having this issue that if I click a photo from the front camera on portrait mode on the Zenfone 6, I just cannot edit it (Change focus, Blur intensity). All I see is a green screen. The portrait mode was working very fine. I manually downloaded the the latest FOTA update (The one with 8x digital zoom) and this issue popped up. The back camera portrait is fine, only the front camera is messed up. 
So am I the only one having this problem?

Comments

  • kikolykikoly Level 5
    Subsequent firmware updates will fix this issue.
  • Am I the only one having this issue that if I click a photo from the front camera on portrait mode on the Zenfone 6, I just cannot edit it (Change focus, Blur intensity). All I see is a green screen. The portrait mode was working very fine. I manually downloaded the the latest FOTA update (The one with 8x digital zoom) and this issue popped up. The back camera portrait is fine, only the front camera is messed up. 
    So am I the only one having this problem?
    Sounds like a bug, caused by something in which was previously installed on your phone. If one more person report this issue, then we will look into it. You issue will hopefully get fixed with the next update but you could also factory reset your phone if you can't wait. Make a backup first. It will save you a lot of time.
  • kikolykikoly Level 5
    edited July 2019
    Am I the only one having this issue that if I click a photo from the front camera on portrait mode on the Zenfone 6, I just cannot edit it (Change focus, Blur intensity). All I see is a green screen. The portrait mode was working very fine. I manually downloaded the the latest FOTA update (The one with 8x digital zoom) and this issue popped up. The back camera portrait is fine, only the front camera is messed up. 
    So am I the only one having this problem?
    Sounds like a bug, caused by something in which was previously installed on your phone. If one more person report this issue, then we will look into it. You issue will hopefully get fixed with the next update but you could also factory reset your phone if you can't wait. Make a backup first. It will save you a lot of time.
    Taiwan's admin Titan_ASUS indicates that the next version of the firmware will fix the front camera portrait mode and adjust the depth of field to take a green photo.

  • Ok, thanks! Unfortunately I don't speak Chinese so I couldn't find that this was already a know issue with a fix on the way. I managed to duplicate it and remove it again by reverting back to default camera settings.
  • kikolykikoly Level 5
    Ok, thanks! Unfortunately I don't speak Chinese so I couldn't find that this was already a know issue with a fix on the way. I managed to duplicate it and remove it again by reverting back to default camera settings.
    Reverting back to default camera settings does solve the problem.
    Because the problem is caused by setting the front camera photo as a mirror
  • kikolykikoly Level 5
    7/22 Released Software Update (16.1220.1906.167), this issue has been fixed, please update the software.
  • The recent update fixed this and most of my other issues. Only the extreme heat up while gaming remains. Thankyou Asus

This discussion has been closed.