battery overheat warning when charging

mak.mahesh786mak.mahesh786 Level 2
edited September 2020 in ZenFone 6
i recently manually updated my asus 6z, and now whenever i plug my charger, after sometimes it shows me that battery is overheating and the charging is stopped temporarily. is anyone facing same problem?
«1

Comments

  • Hi! is it ok with you to create a bug repport and send it to me as a private message?
    Please generate it right after the issue appears
    To generate a bug report you need to
    1. Enable developer mode by going to system --> about phone --> software information and click on build number a couple of times until you are a developer.
    2. Go back to system --> Developer options --> Take bug report --> interactive report
    Save the report to your google drive and share the link with me via private message. Please also make sure that everyone with the link can view the file so I can pass it on to our developers.

  • yes, i will do that for sure, it happens while charging

  • Hi! is it ok with you to create a bug repport and send it to me as a private message?
    Please generate it right after the issue appears
    To generate a bug report you need to
    1. Enable developer mode by going to system --> about phone --> software information and click on build number a couple of times until you are a developer.
    2. Go back to system --> Developer options --> Take bug report --> interactive report
    Save the report to your google drive and share the link with me via private message. Please also make sure that everyone with the link can view the file so I can pass it on to our developers.

    how to send a private message
  • kikolykikoly Level 5
    edited July 2019
  • kikolykikoly Level 5



    This issue will be fixed in subsequent firmware updates.

  • ZT-674dfc00ZT-674dfc00 Level 1
    edited July 2019
    i recently manually updated my asus 6z, and now whenever i plug my charger, after sometimes it shows me that battery is overheating and the charging is stopped temporarily. is anyone facing same problem?
    Ofcourse, I did face the same problem, now it's just get hot when plugged in, but not stopped charging like earlier, I have faced a lot of issues with this smartphone, it's my first asus smartphone, very bad experience from ASUS product ????.
  • How hot is the room you charge the phone in and what are you doing with the phone while charging?
  • How hot is the room you charge the phone in and what are you doing with the phone while charging?
    phone is idle, nothing going on, just charging with screen off.
    and room temperature around 30
  • i recently manually updated my asus 6z, and now whenever i plug my charger, after sometimes it shows me that battery is overheating and the charging is stopped temporarily. is anyone facing same problem?
    I am also facing the exact same issue. I just unboxed my new phone, there was a notification for an update so I did it. Now while charging it's constant beeping so when I checked it said charging stopped because battery is too hot. I wanted to know whether it's my device only or is it a software issue.

  • i recently manually updated my asus 6z, and now whenever i plug my charger, after sometimes it shows me that battery is overheating and the charging is stopped temporarily. is anyone facing same problem?
    I am also facing the exact same issue. I just unboxed my new phone, there was a notification for an update so I did it. Now while charging it's constant beeping so when I checked it said charging stopped because battery is too hot. I wanted to know whether it's my device only or is it a software issue.

    what was the size of the update
  • i recently manually updated my asus 6z, and now whenever i plug my charger, after sometimes it shows me that battery is overheating and the charging is stopped temporarily. is anyone facing same problem?
    I am also facing the exact same issue. I just unboxed my new phone, there was a notification for an update so I did it. Now while charging it's constant beeping so when I checked it said charging stopped because battery is too hot. I wanted to know whether it's my device only or is it a software issue.

    what was the size of the update
    Around 450 mb or so
  • i recently manually updated my asus 6z, and now whenever i plug my charger, after sometimes it shows me that battery is overheating and the charging is stopped temporarily. is anyone facing same problem?
    I am also facing the exact same issue. I just unboxed my new phone, there was a notification for an update so I did it. Now while charging it's constant beeping so when I checked it said charging stopped because battery is too hot. I wanted to know whether it's my device only or is it a software issue.

    what was the size of the update
    Around 450 mb or so
    mine also but now not getting that warning
  • i recently manually updated my asus 6z, and now whenever i plug my charger, after sometimes it shows me that battery is overheating and the charging is stopped temporarily. is anyone facing same problem?
    I am also facing the exact same issue. I just unboxed my new phone, there was a notification for an update so I did it. Now while charging it's constant beeping so when I checked it said charging stopped because battery is too hot. I wanted to know whether it's my device only or is it a software issue.

    what was the size of the update
    Around 450 mb or so
    mine also but now not getting that warning
    So is it fixed now? 
  • i recently manually updated my asus 6z, and now whenever i plug my charger, after sometimes it shows me that battery is overheating and the charging is stopped temporarily. is anyone facing same problem?
    I am also facing the exact same issue. I just unboxed my new phone, there was a notification for an update so I did it. Now while charging it's constant beeping so when I checked it said charging stopped because battery is too hot. I wanted to know whether it's my device only or is it a software issue.

    what was the size of the update
    Around 450 mb or so
    mine also but now not getting that warning
    So is it fixed now? 
    warning is fixed but device still gets warmer
  • juat now again i faced the issue of overheating
  • how much screen on time you getting after the latest update
  • Hi,
    I just bought 6z two days ago, and facing the same issue. The battery is overheating and the charging is stopping because of that. Would like to mention that during charging the phone is idle, room temp around 23_25 degrees celsius. Below is the message that I am getting during charging. Also noticed that the message pops up when the battery is charged between 60%-70%. Any help would be awesome.

    Thanks,
    Alex
  • Hi! is it ok with you to create a bug repport and send it to me as a private message?
    Please generate it right after the issue appears
    To generate a bug report you need to
    1. Enable developer mode by going to system --> about phone --> software information and click on build number a couple of times until you are a developer.
    2. Go back to system --> Developer options --> Take bug report --> interactive report
    Save the report to your google drive and share the link with me via private message. Please also make sure that everyone with the link can view the file so I can pass it on to our developers.

    Hi,
    Any updates on this one?
    Thanks,
    Alex
  • kikolykikoly Level 5
    Hi,
    Any updates on this one?
    Thanks,
    Alex
    Please update the firmware to 16.1220.1906.167
  • kikoly said:
    Hi,
    Any updates on this one?
    Thanks,
    Alex
    Please update the firmware to 16.1220.1906.167
    how can i manually flash the full rom downloaded from asus site size 1.8gb
This discussion has been closed.