Phone heating issue

SreekiranSreekiran Level 1
edited September 2020 in ZenFone 6
Please tell us some basic information before asking for help:
  1. Model Name: Zenfone 6
  2. Firmware Version:
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Love the phone you have built Asus. Great job! 

However, I face an issue that concerns me. The phone is heating up while gaming (on medium settings, for e.g. PUBG) and even during charging. It heats so much that the phone refuses to charge and gives me a message to cool it down for a bit. I believe this should not happen. Could you please respond?

A fan of Asus forever,
K.

Comments

  • kikolykikoly Level 5
    This issue will be fixed in subsequent firmware updates.
  • This is why I love Asus. Thanks!
  • SixthcSixthc Level 1
    edited July 2019
    My zenfone max pro m2 is overheating even in standby. Just to control the heating i lower its brightness to "0" more than that will overheat the phone. 
    Zenfone max pro m2
    Android 9
    No root
    Always
    Free fire(standard graphics), stronghold kingdoms, almost all app

  • kikolykikoly Level 5
    Sixthc said:
    My zenfone max pro m2 is overheating even in standby. Just to control the heating i lower its brightness to "0" more than that will overheat the phone. 
    Zenfone max pro m2
    Android 9
    No root
    Always
    Free fire(standard graphics), stronghold kingdoms, almost all app

    For questions about ZenFone Max Pro m2, please go to the following page.

  • kikolykikoly Level 5
    The new firmware has corrections for overheating.

    Please update the firmware to 16.1220.1906.167
This discussion has been closed.