Video call issue

AlaudeenAlaudeen Level 2
edited September 2020 in ZenFone 6
Camera tries to automatically flips front in video call while the phone is in table. This shouldn't happen. It will damage the camera mechanism. 

Comments

  • Can you tell me which firmware you're using and which app you were using when the camera tried to flip back during the video call? Thanks!
  • AlaudeenAlaudeen Level 2
    edited July 2019
    I have updated my mobile 1 week back and it is running in latest firmware. Please check the below screenshots. And  I'm using IMO video call application. FYI: I'm from India.

  • Alaudeen said:
    Camera tries to automatically flips front in video call while the phone is in table. This shouldn't happen. It will damage the camera mechanism. 
    Same issues for me also. When am getting a video call and the phone is in pocket camera tries to flip which can damage its mechanism. I found this issue for Whatsapp video call.
  • Same thing happened with me.. I guess it can be solved by update... But for that asus is need to work.. So many issue but they are not doing any thing promising..... 
  • We can not reproduce this error so one of you need to help us with a log file. 
    Are you ok with sharing a bug report with us? Please generate it right after the issue appears
    To generate a bug report you need to
    1. Enable developer mode by going to system --> about phone --> software information and click on build number a couple of times until you are a developer.
    2. Go back to system --> Developer options --> Take bug report --> interactive report
    Save the report to your google drive and share the link with me via private message. Please also make sure that everyone with the link can view the file so I can pass it on to our developers.

This discussion has been closed.