Voice call quality issue

AlaudeenAlaudeen Level 2
edited September 2020 in ZenFone 6
When they will update the call quality issue for an Indian variant? 

Comments

  • we're looking into this
  • We would like to know which country and area you from? This will help us locate the issue faster.
  • Thank you for the response. I'm from Chennai, India. The call quality is not up to mark at the highest volume. That means I cannot hear the speaker voice properly. I think vocal is adjusted for indian variant mobiles. But if I decrease the value one bar, then it seems fine and I can hear the speaker voice nicely. So Please fix it in the next update. Thank you.
  • Alaudeen said:
    Thank you for the response. I'm from Chennai, India. The call quality is not up to mark at the highest volume. That means I cannot hear the speaker voice properly. I think vocal is adjusted for indian variant mobiles. But if I decrease the value one bar, then it seems fine and I can hear the speaker voice nicely. So Please fix it in the next update. Thank you.
    Hi
    We have issued several updates after this, the latest one being .191 (IN) which rolls out from today.
    Can you let us know if you experience improvement in call audio quality from the earpiece - as we also have received feedback from users that it has improved now.
  • alancs06alancs06 Level 1
    edited September 2019

    Slightly the call voice quality is improved. But still I can hear the heavy background noise from the speaker, maybe noise cancelling missing in this phone? And the voice clarity is not standard like any other phones in this price range. It is very disappointment for me. Try to resolve the issue in the next update since it is one of top priority funtion in any mobile device.


    FYI, I'm in latest firmware only. PFA

  • You're welcome to take one of these similarly priced phones and test them side by side with your ZenFone 6 and if that phone really is that much better, please let us know which one it is. It's very common that people remember that something is much better than it actually was and it's not until we test it again and preferably side by side with something else (for reference) that we truly know the real performance.

This discussion has been closed.