Ram management and heating issue

2

Comments

  • edited July 2019
    I totally agree with the previous comments - there is a big problem with this phone's heat and ram management. My phone's CPU operates in the 35 - 60 degree Celsius range during casual use ( Facebook, Gmail etc.), and heats up to 80 degrees during intense gaming (or a benchmark test for this matter). Screenshot is attached. For your consideration Asus.
  • Yes, this is a serious widespread issue and should be on top of your priority list of things that need fixing Asus. 
  • An update on the previous comment: I've contacted Asus technical support regarding  the heating issue of the CPU. Their answer was that I should try all the common steps like restarting, restoring and resetting etc. And if all  of these don't work, I might be experiencing a hardware failure problem, then I should bring my phone to an authorised centre for a repair. So let me summarise: I bought anew phone from Asus for 32k, recieved a defective product from Flipkart, waisted 7 days on waiting for the technician that never came and  chatting with the support, and now I'm stuck with a peace of c₹@p phone that needs repairing. Great Job Asus! Thank You for that wonderful experience! It has been the third Asus phone that I've bought, and I'm positive, that it would be last one.
  • An update on the previous comment: I've contacted Asus technical support regarding  the heating issue of the CPU. Their answer was that I should try all the common steps like restarting, restoring and resetting etc. And if all  of these don't work, I might be experiencing a hardware failure problem, then I should bring my phone to an authorised centre for a repair. So let me summarise: I bought anew phone from Asus for 32k, recieved a defective product from Flipkart, waisted 7 days on waiting for the technician that never came and  chatting with the support, and now I'm stuck with a peace of c₹@p phone that needs repairing. Great Job Asus! Thank You for that wonderful experience! It has been the third Asus phone that I've bought, and I'm positive, that it would be last one.
    same thing i am facing, i just spend 32000 rupees just to  take it to the service center and deposit it there.
    we all have been cheated
  • KameshKamesh Level 2
    An update on the previous comment: I've contacted Asus technical support regarding  the heating issue of the CPU. Their answer was that I should try all the common steps like restarting, restoring and resetting etc. And if all  of these don't work, I might be experiencing a hardware failure problem, then I should bring my phone to an authorised centre for a repair. So let me summarise: I bought anew phone from Asus for 32k, recieved a defective product from Flipkart, waisted 7 days on waiting for the technician that never came and  chatting with the support, and now I'm stuck with a peace of c₹@p phone that needs repairing. Great Job Asus! Thank You for that wonderful experience! It has been the third Asus phone that I've bought, and I'm positive, that it would be last one.
    same thing i am facing, i just spend 32000 rupees just to  take it to the service center and deposit it there.
    we all have been cheated
    Looks like i have to do the same Flipkart and asus both have cheated.
  • Let us give the team the benefit of the doubt and wait for the update before coming to conclusions, shall we? The product is still in its nascency and as with any product it will take some time to settle.
  • KameshKamesh Level 2
    edited July 2019
    Sreekiran said:
    Let us give the team the benefit of the doubt and wait for the update before coming to conclusions, shall we? The product is still in its nascency and as with any product it will take some time to settle.
    Not only heating issue i m facing network problems 4g is not connecting and if it connects , it  connects for 1min and then switches to 2g whereas my friend asus max pro M1 at same place with same internet provider remains on 4g .also i have factory reset my device and also bought new sim but got no good results. I am using force lte through dialling *#*#4636#*#* and forcing it to lte.
  • Sreekiran said:
    Let us give the team the benefit of the doubt and wait for the update before coming to conclusions, shall we? The product is still in its nascency and as with any product it will take some time to settle.
    What doubt? You can not use a device at these temperatures.
  • I meant about the next update. Maybe it will remove the heating issue altogether...just need to wait.
  • edited July 2019
    I totally agree with the previous comments - there is a big problem with this phone's heat and ram management. My phone's CPU operates in the 35 - 60 degree Celsius range during casual use ( Facebook, Gmail etc.), and heats up to 80 degrees during intense gaming (or a benchmark test for this matter). Screenshot is attached. For your consideration Asus.
    It's very hard to comment on your temperatures. I need to know specifically what you were doing right before you read the temperature, what your brightness is set to and what your room temperature is.
    I can say that my current room temperature is 26 Celsius. When using Facebook at moderate brightness and scrolling slowly then I have a temperature of 35-40 Celsius.  But I can also reach 55 Celsius if I scroll like crazy with maximum brightness.
    When I play PUBG with graphics set to HD and High, I reach around 54 Celsius and when graphics is set to HDR and Extreme, i can reach up to 65 Celsius.  
    The CPU temp reading also depends on which app you're using to measure your temperatures as there are many cores and they do not all keep the same temperature.
    What I can say is that ZenFone 6 doesn't throttle more than most flagship phones. There's nothing wrong (to my knowledge) with how warm it gets. There are some differences from other phones on how warm it feels in your hand and this is because of the flip cam design but this doesn't mean that the CPU is getting warmer than most other flagship phones under the same conditions.
  • Hi, I don't "scroll like crazy", rather  I'me being extremely cautious not to burn down the phone.   Currently the outdoor temperature is around 28 degree Celsius, and the only app that is currently running is Google Chrome. I've used the auto start manager to block all the other apps that may be using the phone's resources. The highest frontier that I can aim for in gaming with this phone is candy crush soda saga. Screenshot is attached. 
  • Well I just bought my self a $10 phone cooler fan which works wonders. The phone might not get more hot than other phones but the feel really makes me worry and hence this purchase has really made my life easier. No longer afraid to play ultra settings at extreme frame rates



  • I totally agree with the previous comments - there is a big problem with this phone's heat and ram management. My phone's CPU operates in the 35 - 60 degree Celsius range during casual use ( Facebook, Gmail etc.), and heats up to 80 degrees during intense gaming (or a benchmark test for this matter). Screenshot is attached. For your consideration Asus.
    It's very hard to comment on your temperatures. I need to know specifically what you were doing right before you read the temperature, what your brightness is set to and what your room temperature is.
    I can say that my current room temperature is 26 Celsius. When using Facebook at moderate brightness and scrolling slowly then I have a temperature of 35-40 Celsius.  But I can also reach 55 Celsius if I scroll like crazy with maximum brightness.
    When I play PUBG with graphics set to HD and High, I reach around 54 Celsius and when graphics is set to HDR and Extreme, i can reach up to 65 Celsius.  
    The CPU temp reading also depends on which app you're using to measure your temperatures as there are many cores and they do not all keep the same temperature.
    What I can say is that ZenFone 6 doesn't throttle more than most flagship phones. There's nothing wrong (to my knowledge) with how warm it gets. There are some differences from other phones on how warm it feels in your hand and this is because of the flip cam design but this doesn't mean that the CPU is getting warmer than most other flagship phones under the same conditions.
    do you think 65°c is safe? i guess with that temperature performance will go down and what's the temperature before the device is shutdown. i think people are worried about possible shutdown, performance issue, burning, etc... 
  • ColorSageColorSage Level 3
    edited August 2019
    65°c is perfectly safe for a CPU. Qualcomm and mobo manufacturers take heating under consideration. From my experience, anything lower than 80 degrees is relatively safe (except phone's getting hot). My previous galaxy s6 ran perfectly at 85 degress peak for almost three years. Mine doesn't get too hot at all. Reaches 65-70°C at maximum. Battery is a bigger problem as you can't really design Li-Ion to withstand more than 50°C without faster degradation.
  • ColorSage said:
    65°c is perfectly safe for a CPU. Qualcomm and mobo manufacturers take heating under consideration. From my experience, anything lower than 80 degrees is relatively safe (except phone's getting hot). My previous galaxy s6 ran perfectly at 85 degress peak for almost three years. Mine doesn't get too hot at all. Reaches 65-70°C at maximum. Battery is a bigger problem as you can't really design Li-Ion to withstand more than 50°C without faster degradation.
    And that's why I had to buy a radiator fan. Heat kills battery
  • Is 57 Celsius normal for chrome? It really depends on what you were doing in chrome, what web page you were visiting. It also matters if it was at 57 for a short or long period. All phones of different brands that I have owned have at some point reached 60 Celsius for "in my opinion" simple tasks during short periods and this is perfectly normal. @stas.ponyatovski If you feel that your device is unnaturally hot during long periods, then start with a factory reset and have only a few apps installed. Then keep increasing the number of apps. Maybe you notice a scenario or certain app that makes the phone hotter than normal. If it still gets way too hot and too easily for longer periods, then please contact your ASUS Service Center.
  • Kamesh is your problem solved yet? Or is there still any heating issues with this device?

  • Is heating problem still there in asus 6z? Or is it solved now?

  • Still there. Slightly better. Bu the battery is draining like hell after the latest update.


    Asus, fix this please.

  • So you mean to say I shouldn't purchase this phone as everyone is talking about the bugs and problems faced by them?

    Pls suggest me I don't want to waste my 32k

This discussion has been closed.