Screen stopped working - works only when incoming calls

  1. Model Name: Zenfone 9, 16 GB, 256 GB,
  2. Firmware Version: Dk
  3. Rooted or not: Not
  4. Frequency of Occurrence: Always

Suddenly the screen stopped working. Phone looks dead and it is not possible to turn off or turn on the phone with the power button. BUT the screen turns on when there are incoming calls and I can then answer them. But nothing happen when I push any icon on the call screen (contacts .i.e.) The screen also turns on if I take out the SIM-card with the No SIM-card message.

I have had downloaded a sw update a few days ago. But I haven´t had time to restart the phone after downloading it yet. Could that have caused this? Is there a hardware reset button combo?


Sign In or Register to comment.