PayPal 2FA every time

Please tell us some basic information before asking for help:

Model Name: Zenfone 9

Firmware Version: 32.2050.2050.34

Rooted or not:no

Frequency of Occurrence: non stop

APP Name & APP Version (If your issue relates to the app PAYPAL

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


On my Zenfone 9 PayPal 2fa does not seem to be working..even if I verified the phone I have to enter a 6digit code every time ..on my old phones I had to setup this only once and then my fingerprint was enough to open the app.

Anyone else?


  • Hi to everyone!

    I have the same problem described in the previous post!

    Please! Help us to fix is very annoying!

  • I have the same problem.

  • Hey,

    I'll report this issue to R&D. However, has anybody encountered this problem with apps other than PayPal?

  • daniventudaniventu Level 1
    edited November 25

    On my side it's the only app misbehaving like this.

    It works fine on another android phone though.

  • Did you reset your 2fa on the paypal website?

    If you log in to paypal and go to security settings, you should be able to reactivate 2fa.

  • Yes, multiple times.

    2fa is working correctly on the web and on another phone.

    My issue Is that on my other phone i can enter the app only using my fingerprint after validating (the first time) my device, while on the zenfone9 i always have to input the 6digits code to open the app

  • Strange, I can log in to the app with my fingerprint and didn't have this issue.

    In the app itself you enabled in the "Login and Security" settings the fingerprint option? This setting can be found when you press on your profile picture in the app.

    I'm trying to understand your problem here, don't get me wrong 😊.

  • daniventudaniventu Level 1
    edited December 1

    I can too, my issue is that after the fingerprint is recognized I get asked every time to input the 6 digits for the 2fa.

  • I disabled 2fa and enabled it again and have the same issue now :D.

    After opening app with my fingerprint, it asks for 2fa code.

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