WI-FI

  1. System:
  2. Battery or AC:
  3. Model:
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description:

Comments

  • LiseLLiseL Level 1

    My initial description hasn't been posted ... it gives you an idea of my technical level ...

    I do it again. I bought an ASUS zenbook 14 OLED that I could connect to my home wi-fi.

    This morning I downloaded Microsoft pack with a key sent by a friend working at Microsoft, so I'm pretty confident about the integrity of the tool I downloaded. After rebooting the laptop I no longer have access to the wi-fi, I don't even have the icon in the taskbar, nor in the network and internet settings. After a few internet researches, I ended up checking Device Manager screen where I couldn't find WLAN card (see screenshot).

    Do you have any suggestions to help me ? It was working perfectly just before the restart ...

    Thanks !

  • @LiseL

    Please refer to the following FAQ for troubleshooting.

    Sorry for any inconvenience it may be caused. 

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