AeroActiveCooler 6 not working when cooler firmware update started

cloud4919cloud4919 Level 1
edited November 17 in ROG Phone 6

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 6
  2. Firmware Version: Build number WW_32.2810.2210.216
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: None.
  5. APP Name & APP Version (If your issue relates to the app): None.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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When I connect it to my phone, an update pop-up appears.

So I click it, the update failure message appears and the cooler does not work.

I remember the first time I started updating and after a while there were words starting with M on the screen.

How to fix it? There is no official ASUS repair center here.

Comments

  • "no official ASUS repair center here."

    You are buying a phone that has an almost certain probability of needing a motherboard change, in a country where it is not officially sold, so without warranty, otherwise you would have ASUS service centers, think about donating your money to an association rather than throwing it out the window.


    Anyway, for this time you're lucky, wait, this problem has been identified, it is not fixed with the .220 firmware but it should be with the next one

  • This means will fix next cooler firmware update?

    currently cooler only recognized as a USB device.

  • I can't tell you more than this answer made by an ASUS moderator in the Chinese section.

    November 15

    @reares @u7961717tw

    Hello, regarding this problem, it is caused by some abnormalities in the value written by the fan when updating the firmware; we will correct this problem in the subsequent software update, and the detailed schedule will be updated~~ Thank you

  • This answer is for 6D but there is a very high probability that it is also for ROG6 qualcomm

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