USB tethering - connection issue

pendzel_1pendzel_1 Level 1
edited November 8 in ZenFone 9

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone 9 8/256
  2. Firmware Version: WW_32.2050.2050.29
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: Once, but every time the computer / laptop is reset

========================================

Hello,

I noticed that when I connect to the network on my computer / laptop using USB tethering, after about 30 minutes it becomes disconnected from it even though USB tethering is still active on the phone. When I repeat the action, i.e. disconnect the phone from the USB cable and plug it back in and turn on USB tethering, everything works normally until the computer / laptop is restarted. Then the situation I described at the beginning arises. Over and over again.

I note right away that this is not a problem with the computer / laptop or USB cable (original), because recently I tested it on my old Asus Zenfone 5 and the computer and the cable are working properly.

Comments

  • Any answers? :(

  • edited November 29

    Hey @pendzel_1,

    I have reported the issue to R&D. I'll get back to you as soon as I hear something from the team.

    However, did you install the latest FW version?

  • kzmkzm Level 2

    The similar problem occurs when you enable tethering and then restart laptop. Tethering is still active, but laptop will not have internet anymore

  • Yes, I did. I'm testing now and will let you know in the next answer

  • Hey @pendzel_1,

    The R&D couldn't recreate the issue and they need a log file from your end.

    Please follow the below steps to enable the built-in log tool (Bug reporter).

    1. Open “Calculator APP”

    2. Enter “.19595+=”

    3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

    4. After your selection the log tool will exit so you can recreate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

    5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

    6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

    Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

    You can share the log file via PM. 🙂

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