BLACK SCREEN ISSUE. Need to restart using power + volume down several times to have screen display.

Please tell us some basic information before asking for help:

  1. Model Name: ROG PHONE 3
  2. Firmware Version: 31.0210.0210.243
  3. Rooted or not:
  4. Frequency of Occurrence: 5-10 times a day
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • Have you tried a factory reset? Its a weird bug that happens when the proximity sensor glitches.

  • I'll try once I have my files backed up. 400gb is a lot of memory

  • I faced this issue like 4th time..what I observed this happened when I am outside of home and received a call..the screen immediately goes black

    . At first time some HW issue but I saw this post 🙏😅

  • Asus team just give the final update then I will move to custom rom or factory reset. It is really sad to see despite paying hefty 50k for this device we are getting only 2 years of updates!

  • Hi @SHEIKH AZHARUDDIN

    Like danishblunt mentioned, this could very well be a proximity sensor issue. You can try both, doing a factory reset of your device, or you can try turning off the proximity sensor to see if the issue still persists.

    Thank you!

  • How to disable proximity sensor?

  • @SHEIKH AZHARUDDIN There could be an option under call settings. If you cannot find it there, please just go ahead with a factory reset as this should work everything out. I will also report this to the team in case there are other cases. however I have not heard of anymore. Thanks!

  • You can trash . No updatesYou can trash . No updates


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