Broken proximity sensor prevents camera from flipping.

Please tell us some basic information before asking for help:

  1. Model Name: ZS670KS
  2. Firmware Version: WW-31.0210.0210.292
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Ever since my proximity sensor stopped working, I cannot switch the camera to selfie, it displays a message that says 'Camera cannot flip. Please make sure nothing is obstructing it'.

It is a hardware problem for sure, I took the phone to a technician and told me it is a cpu issue, that replacing the sensor wouldn't fix the problem.

I would like to kindly plead the developers, that they could launch an update that prevents this message from appearing when the proximity sensor is not working. I wouldn't have to sell the phone if you help me with this.

Thank you very much.

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Comments

  • HI @tommydotwav

    Unfortunately, you should take your phone to your nearest ASUS service center. We apologize for any inconvenience.

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