f10 and camera settings not allowing my camera to turn on.

Please tell us some basic information before asking for help:

  1. Model Name:MFVGM4DG
  2. Firmware Version: 10.1.2.308
  3. Rooted or not:
  4. Frequency of Occurrence: Everyday
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

I have contacted Microsoft help who have come in remotely; Updated, reinstalled, gone to camera settings and yet the camera is turned off. So using in Teams or Zoom the camera has a line through it. Press F10 and it's turned off regardless of what you do. How do I get someone to look at this as need it for work reasons?

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