Sound fluctuates

haraldgimseharaldgimse Level 1
edited December 2 in ZenFone 9

General information:

  1. Model Name: Zenfone 9
  2. Firmware Version: Newest
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence: All the time, random time between.
  5. Spotify and YouTube (probably others too, only ones im using)


My Sound fluctuates up and down randomly while using any app that uses sounds, also when both using BT Headphones and the built in speakers. The only way to make the sound go back normal is to use the volume controls.

It happens all the time, sometimes there is 15 secs between sometimes longer.. its extremely infuriating to deal with..


Im not using outdoor mode, it happens both with Classic and ASUS music modes, it also happens on all 4 settings (Dynamic, Music, Gaming ..)

Comments

  • edited October 26

    Hey @haraldgimse, I'll be forwarding the issue to the R&D team. Can you please share your FW version?

  • Hi, thanks.

    Its WW_32.2040.2040.23

    Ive had the phone for about a week..

  • Hey @haraldgimse!

    I heard back from the R&D team, they need to clarify the following-

    • When the problem occurs, does the Audio Wizard show that it cannot be enabled?
    • Can you also share the music clip or audio file with the time when this issue generally occurs?
    • Does the issue persist even with the latest FW update?

    Also, to analyze the issue, can you please share the log file?

    You can use the following steps to enable the log tool-

    1. Open “Calculator APP”

    2. Enter “.19595+=”

    3. Select the Log type according to the type of issue you want to capture. “Sound, call audio, and recording”

    4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

    5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

    6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

    Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

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