Frames dropped when shooting slo-mo videos

Please tell us some basic information before asking for help:

  1. Model Name: Zenphone 9
  2. Firmware Version: 32.2040.2040.28
  3. Rooted or not: not
  4. Frequency of Occurrence: about 50%
  5. APP Name & APP Version (If your issue relates to the app): Camera

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


When shooting slo-mo videos, sometimes frames are dropped. This is not an export problem, frames are also missing in the "raw" high fps video.

I haven't been able to notice what could trigger the issue, sometimes it doesn't happen, but very often it does.

Here's a few examples:

Very interested to know if other people have the same problem or if I got a faulty unit.



  • txdu77txdu77 Level 1
    edited October 21

    I have got the same problem, 30 fps instead of 60 fps before exports and have got a lag.

    According to me, it's a problem software, not hardware.

  • GuciuGuciu Level 1

    I have the same, support!

  • Hey @bviala4!

    Does the issue continue to persist even after installing the latest version?

  • GuciuGuciu Level 1

    For me yes, still exists

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