Zenfone 8 died in my hand

Eh... I charged the phone today, disconnected, went out, made a few photos. I was holding it in my hand. Suddenly I look at it - black screen. It does not turn on, hard resets combinations are not working. No LED glowing when charing. I need a working phone quite urgently but now I will need probably to wait a few weeks for the warranty 😥


  • there are so many people with the same issue and i'm getting really scared it might happen to mine as well! not a great feeling, asus!

    is it still depending on the manufacturing date? anybody know something?

  • Hello, michcss. We apologize for any inconvenience this may cause.

    Please check the top right corner of the screen and kindly share the details requested in the PM inbox.

    Thank you!

  • ZT-383e2c87ZT-383e2c87 Level 1
    edited October 23

    Successo anche a me...spento completamente all'improvviso.

    Scheda madre e aggiornamento software.

    Non è più possibile registrare le telefonate!!

  • I've received my phone (pretty fast!). Motherboard was replaced. I've spent several hours setting it up. Went to set up Google Wallet and suddenly it says "This phone can't be st up for contactless payments. Your phone doesn't meet security standards to make contactless paymants. It may be rooted or running uncertified software. For more info visit Google Pay Help or contact your device manufacture.". It was working before!!

  • firmware upgrade to *.138 resolved the issue

  • litlylitly Level 1

    Hello, this exact situation has happened to me today (phone is black screen, won't turn on). What is my next course of action/what details shall I give that you have asked from @michcss since he said he "received his phone pretty fast" and I too need my phone urgently.

  • Hello, litly.

    We are sorry to hear about your device.

    As I replied in another of your messages, I have sent you a private message for more detail information.

    Please check it, thank you.

  • This just EXACTLY just happen to me. Worst of all is that I just got it back from the same problem this month on the 5th November 2022. At the time it was under warranty, but less than 30 days it got hard bricked once more (21/11/22). Im really sad that my data and messages got wiped twice. But when I contact customer service they told me to pay for repair since it out of warranty period now.

  • Hello, johnjulius64.  I sincerely apologize for the experience you had.

    Please check the top right corner of the screen and kindly share the details requested in the PM inbox.

    Thank you!

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