No 5G on Zenfone 9

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 9
  2. Firmware Version: 32.2040.2040.28
  3. Rooted or not: not rooted
  4. Frequency of Occurrence: all the time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I am in San Jose on Ultra Mobile, a carrier which uses T-Mobile's 5G infrastructure. Theoretically, I should be able to get a 5G signal, right?

Problem is I can only get 4G. I have already:

checked the coverage map,

restarted the phone,

reinserted the SIM card,

and made sure 5G was on.

None of it worked. Please help.

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