No 5G on Zenfone 9
Please tell us some basic information before asking for help:
- Model Name: Zenfone 9
- Firmware Version: 32.2040.2040.28
- Rooted or not: not rooted
- Frequency of Occurrence: all the time
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I am in San Jose on Ultra Mobile, a carrier which uses T-Mobile's 5G infrastructure. Theoretically, I should be able to get a 5G signal, right?
Problem is I can only get 4G. I have already:
checked the coverage map,
restarted the phone,
reinserted the SIM card,
and made sure 5G was on.
None of it worked. Please help.