Google wallet not certified ? Running 32.2040.2040.28

ArjanBArjanB Level 1
edited November 22 in ZenFone 9

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 9
  2. Firmware Version: 32.2040.2040.28
  3. Rooted or not: stock
  4. Frequency of Occurrence: everytime
  5. APP Name & APP Version (If your issue relates to the app): Google wallet.

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Updated yesterday to 32.2040.2040.28 and now i cannot pay with google wallet anymore ?

Google Wallet tells me the firmware is uncertified ?



  • ArjanBArjanB Level 1

    Also Google Play protect says uncertified

  • SteetieHJSteetieHJ Level 1
    edited October 14

    I've got the same issue. Updated this morning, used contactless this afternoon. This evening, message the my device isn't certified.

  • sonorosonoro Level 1

    Same issue here, updated to 32.2040.2040.28 and now I'm unable to use Google Wallet because the Device is not certified. How can I roll back to an earlier version?

  • - May I ask if that update came with any bug fixes?

  • EsszedEsszed Level 1

    Same issue here. Manually updated to 32.2040.2040.28 in the morning. Used Google pay to pay few times during the day and to withdraw money and in the evening uncertified message.

  • huvihuvi Level 1

    the same at me... in the morning after update it works, later in the afternoon got problems...🤨😡

  • huvihuvi Level 1

    my error and phone condition

  • Same here.

    I manually updated to 28

  • DnivieDnivie Level 1

    Same problem here after upgrading to WW-32.2040.2040.28.............:(

  • It's being looked in to by Asus, let's be patient

  • ArjanBArjanB Level 1

    Yes who knew that the calculator is actually a debugger ? I have had uncertified firmware before on other phones and this was always fixed after installing an updated firmware. So just wait and the support guys here will fix it

  • They've pulled the firmware from the Asus support Web page

  • DnivieDnivie Level 1

    Same with Netflix app, want install due to compatible issues......come on Asus, wake up!

  • We are looking at this issue at the moment, thanks for bringing this to our notice.

  • ArjanBArjanB Level 1

    Thank you for the support. My device is certified now.

  • huvihuvi Level 1

    hi, did you receive any updates or how to get status certified? i have still "doesnt meet security" 😡

  • Device is certified now on play store, I think Google wallet will work when everything has populated

  • sonorosonoro Level 1

    My device is now certified as well, thank you ASUS.

    In order to trigger the certification, I did the following: Go to Settings -> Apps&notifications -> Google Play Store -> Storage&cache -> "Clear Storage" and "Clear Cache". I also did "Uninstall updates" of the Google Play Store App (it can be re-updated then later on).

    Warning: "Clear Storage" will remove your saved login on the Play Store. You will need to newly sign-in again after that, be sure you remember your password ;-) .

  • huvihuvi Level 1

    hi, thx for info, i am certified in google play at all time, have trouble just with wallet, so still must wait 😱🙈😉

  • ArjanBArjanB Level 1

    After seeing certified in the playstore just reboot the phone and all will be fine

This discussion has been closed.