ROG AeroActive Cooler 6 Over-cooling prevention workaround?

Please tell us some basic information before asking for help:

  1. Model Name: ASUS ROG Phone 5S Pro and AeroActive Cooler 6
  2. Firmware Version: 31.0810.1226.128
  3. Rooted or not: NOT
  4. Frequency of Occurrence: just once for now.
  5. APP Name & APP Version (If your issue relates to the app): N/A

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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My device is now overheating because the ROG AeroActive Cooler 6 restricted it's Frosty and Frozen modes for atleast 48 hours. Is there a workaround this? There was a few notifications that I managed to force the cooler to do Frozen mode but now it forced me to wait 48 hours (now at 41 hours waiting time) which is ridiculous.


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Comments

  • sorry for the mistakes but I laugh so much that I have trouble typing correctly on my keyboard, this one is going to make me the day

  • Asus Bravo, GG, millions of parents with teenagers have never found a solution for them to drop their smartphones, between the absence of VoWifi and now a forced rest of +40h under penalty of destroying the smartphone, you have found the ultimate solution. respect😁

  • That is why alot of people turn to their competitor's thermoelectric cooling solution instead of AeroActive Coolers. The Fun Cooler Pros are doing great in cooling my device before. Should have the option to unlock X-Mode+ without the AeroActive Cooler installed. I can cool the phone better using a third-party cooling solution.

  • From my last post last night up to now it still says 40 hours? Screenshot is current.



  • New screenshot shows it is still at 40hours waiting time. WTH!?



  • A few hours have passed and it is still at 40..... Actions please ASUS.



  • While waiting for this to be unlocked, prepare a future use schedule, for safety +8h, 48h is easier. Monday, Wednesday, Friday, Sunday. For the other days it is best to buy another Rog5+Aerocooler set.

    This new bug changes my ranking of the worst buggy systems, ASUS now comes in 1st place far ahead of Microsoft and these NT4 and Windows 95, it pushes Windows Vista and Windows 1 out of the podium. They at least had the excuse of novelty for their respective eras.


    at the risk of losing Wifi !! you can turn off the whole thing, restart the ROG then reconnect the AeroCooler, if it's still blocked, erase all the caches.


    @Titan_ASUS, @Gustav_ASUS

    It is really time to review your teams or if you outsource to change provider, when something is dead we cut the branch. Because beyond the Bugs it's much deeper, what sane person can program 41 hours to return to normal use, it's not a nuclear reactor or a chicken frozen in liquid nitrogen

  • MT0MT0 Level 2

    Question: did you leave the aero cooler 6 running while your phone is in idle state ??? Try deleting the storage and cache file for the armory create if it still doesn't work last resort is factory reset sadly


    And also Asus you are the worst company when it comes to phone both in hardware and software ...someone should get fired on your phone department of how much issue can this phone have, when it comes to your firmware update it's either the problem will be fix or you only make it even worse :/

  • After my last post the timer finally moved to 39 HOURS WAIT TIME.



  • That timer is not accurate and moving TOO SLOW.

  • I already tried alot of reboots, cache clearing of the Armoury Crate and the entire system, also I am swapping AeroActive Coolers 5 and 6 depending where I am going to use my phone. I only use the 6 inside the house when I am gaming since I bought for the Thermoelectric feature and don't want to borrow someone else's BlackShark FunCooler 3 Pro. I just can't believe that ASUS ROG put an Over-cooling safety feature with a timer that moves slower than what we have in our universe. Come on ASUS ROG Devs and Engineering teams.

  • Yes I did. I live in a tropical country where the device can get to 39 degrees or higher just because of environmental heat and humidity even when it's idle with the screen off. I got this cooler to avoid the motherboard burn and dead boot issues and prolong the life of the device even if it will be a sacrifice of convenience with the power button and AeroActive case. AeroActive Coolers 5 can't actually help in cooling the phone and sometimes it further heat it up and make the back dusty. Only AeroActive Coolers 6 (When Frosty and Frozen modes are enabled and free to use) and BlackShark FunCooler 3 Pro can help cool the device.

  • Yeah I will use that Smart mode moving forward instead of manually selecting the modes even though I regularly always check the system temperature. I only brought it down to 16 degrees Celsius once when I tried using inside and air conditioned room just to try it out but regularly the lowest I had it on normal use is just 30 degrees Celsius which I think is not over-cooled. Condensation on the back of the phone is less than when I borrowed someone's FC 3 Pro to cool my device. So this Over-cooling safety feature is such an overkill.

  • @Titan_ASUS assistance please.

  • @Titan_ASUSIt is still at 39 hours even though almost an entire day have passed.....



  • LaurelParas ,don't worry, there is no ASUS moderator on weekends

  • I just found out it is actually showing 2 different timers when I connect and disconnect the AeroActive Cooler 6.

    Oh yeah it finally moved to 26 hours.

  • @FunBike31 they really need to improve their customer service and after-sales support worldwide. In the Philippines people are actually turning to local unauthorized service centers instead of bringing their devices and products to the authorized ASUS Service Centers because of bad customer service, very long wait times and they mentioned very expensive charges for those without warranty.

  • Update it is now 21 hours left before I can use the Frosty and Frozen modes. LOL! Why is that timer moving so slow! I tried clearing Armoury Crate's data didn't solve the problem.


    You need to fix that with a phone and cooler firmware update.

  • After 4 hours since my last post it's still at 21 hours....



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