Aeroactive cooler 6 causing framedrops and stutters

CryozCryoz Level 1
edited November 26 in ROG Phone 6

Please tell us some basic information before asking for help:

  1. Model Name: Rog phone 6
  2. Firmware Version: latest as of now
  3. Rooted or not: Not
  4. Frequency of Occurrence: everytime
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Using aeroactive cooler while playing genshin impact. It starts to cause framedrops if i tabbed out to game and then return to the game. It stutters mostly now if i did that and the only thing i can get constant high framerates is to unlock or get the aeroactive cooler disconnect before tabbing out to the game and then lock it in place again while in game to remove the annoying framedrops. Please fix


EDIT: It only happens when x mode is enabled

Comments

  • Hello!

    I've tried to test the issue but couldn't recreate it, can you maybe create a log so our R&D team can check it?

    After you create the log recreating the issue let me know so I can send you a PM to send the file :)

    Please follow the below steps to enable the built-in log tool (Bug reporter).

    1. Open “Calculator APP”

    2. Enter “.19595+=”

    3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

    4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

    5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

    6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

    Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

  • the xmode has been reported broken since months now. It's nothing new.

  • Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.

This discussion has been closed.