Rog Phone 5s WiFi issues

cydxn_27cydxn_27 Level 1
edited November 19 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Rog Phone 5s
  2. Firmware Version:It doesn't show firmware version on the phone
  3. Rooted or not:No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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On May 25th 2022 my phone auto restarted while i was using it. When i turned it on the WiFi system for the phone stopped working. I tried contacting the company and they replied that i need to send it to Hong Kong to get it repaired. I bought the phone in UK so shouldn't the phone be repaired there ??. Few days, back the WiFi started working when i restarted it again and again but then the same error continued and now the WiFi system stopped working completely.

Comments

  • Hi @cydxn_27

    We're so sorry to hear about what's going on with your phone. Unfortunately, you will need to get it serviced. Did you purchase directly from ASUS?

  • No. I purchased it from Amazon

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