Rog Phone 5s WiFi issues

cydxn_27cydxn_27 Level 1
edited November 19 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Rog Phone 5s
  2. Firmware Version:It doesn't show firmware version on the phone
  3. Rooted or not:No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


On May 25th 2022 my phone auto restarted while i was using it. When i turned it on the WiFi system for the phone stopped working. I tried contacting the company and they replied that i need to send it to Hong Kong to get it repaired. I bought the phone in UK so shouldn't the phone be repaired there ??. Few days, back the WiFi started working when i restarted it again and again but then the same error continued and now the WiFi system stopped working completely.


  • Hi @cydxn_27

    We're so sorry to hear about what's going on with your phone. Unfortunately, you will need to get it serviced. Did you purchase directly from ASUS?

  • No. I purchased it from Amazon

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