screen dos not turn off when calling

NerdArjanNerdArjan Level 1
edited November 11 in ZenFone 9

Please tell us some basic information before asking for help:

  1. Model Name:zenfone 9
  2. Firmware Version:32.2040.2040.23
  3. Rooted or not:not
  4. Frequency of Occurrence:every time
  5. APP Name & APP Version (If your issue relates to the app):phone

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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when you are answer or calling someone, place phone near the ear,and the screen dose not turn off /or turn black.

it's always results miss touch by my face.

unlike rog phone or another android phones.

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