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screen dos not turn off when calling

NerdArjan
Star I
Please tell us some basic information before asking for help:
Model Name:zenfone 9
Firmware Version:32.2040.2040.23
Rooted or not:not
Frequency of Occurrence:every time
APP Name & APP Version (If your issue relates to the app):phone
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
when you are answer or calling someone, place phone near the ear,and the screen dose not turn off /or turn black.
it's always results miss touch by my face.
unlike rog phone or another android phones.


3 REPLIES 3

martinparker28
Rising Star II
There is at least 1more thread about this here..... https://zentalk.asus.com/en/discussion/64126/call-touch-issue#latest

Mansi_ASUS
Moderator
Moderator
Hey @NerdArjan, the issue has been reported to the R&D team.

ASUS_Bot
Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.