screen dos not turn off when calling

NerdArjanNerdArjan Level 1
edited November 11 in ZenFone 9

Please tell us some basic information before asking for help:

  1. Model Name:zenfone 9
  2. Firmware Version:32.2040.2040.23
  3. Rooted or not:not
  4. Frequency of Occurrence:every time
  5. APP Name & APP Version (If your issue relates to the app):phone

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


when you are answer or calling someone, place phone near the ear,and the screen dose not turn off /or turn black.

it's always results miss touch by my face.

unlike rog phone or another android phones.


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