Asus ROG 5 Ultimate - Phone turned OFF and not turning ON

KarSunKarSun Level 1
edited November 26 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: Rog 5 Ultimate
  2. Firmware Version: Android 11
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: 1st time
  5. APP Name & APP Version (If your issue relates to the app): not app related

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Phone suddenly turned off and does not turn back on at all. no response to connecting charger. Power + volume button also not responding.


  • Hello KarSun,

    We apologize for any inconvenience this may cause.

    Based on the situation you describe, it is recommended that you visit the ASUS Repair Center to have your device checked.

    I have sent you a private message for more detail information, please check.

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