ROG 5S FPS DROP (LIGHT GAME) OVERHEAT (JUST OPEN BROWSER AND READ COMIC) SLOW RESPONSE CHARGING

DDTan777DDTan777 Level 1
edited October 25 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG 5S PHONE
  2. Firmware Version: Lastest version of rog
  3. Rooted or not: not
  4. Frequency of Occurrence: Intermitten
  5. APP Name & APP Version (If your issue relates to the app): Lastest Version of rog

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hello asus, my name is david

i just want to told you that my ROG 5S got so many issues :) and your technician couldn't solve this problem too..

I already go to your service center office on harco mangga dua twice

The first issue is : Slow awake and overheat issue, slow awake means, when i turn on the phone, it cannot turn on immediatelly and the overheat issue, my phone's temperature got so hot when i use it for light games like mobile legends and not hard games like genshin impact etc.

Second issue is : Overheat (when i just open the browser and read comic, playing light games like mobile legends and got extremely hot when i charge the phone even when i do nothing, it still hot), FPS Drop (for light games like mobile legends, when i play it the FPS Drop it never happen on my ROG 2 Phone before so i just got so confuse for the ROG 5S is quality), and slow respons over charging (when i plug in the charger it doesn't charged immediatelly and i have to wait for 2-3 seconds until the phone is turn on and charging, well it doesn't happen before on my ROG 2 Phone too)

The technician told me that they couldn't find the main reason about my issue :) and they keep changing sparepart that are not related to the issue, can i get my rights here to get a new normal phone?

Because i buy it from april 2022

My RMA is : IDA3N90453

Unit : ROG 5S

:) i hope you can give me best solution

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