DDTan777DDTan777 Level 1
edited October 25 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG 5S PHONE
  2. Firmware Version: Lastest version of rog
  3. Rooted or not: not
  4. Frequency of Occurrence: Intermitten
  5. APP Name & APP Version (If your issue relates to the app): Lastest Version of rog

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Hello asus, my name is david

i just want to told you that my ROG 5S got so many issues :) and your technician couldn't solve this problem too..

I already go to your service center office on harco mangga dua twice

The first issue is : Slow awake and overheat issue, slow awake means, when i turn on the phone, it cannot turn on immediatelly and the overheat issue, my phone's temperature got so hot when i use it for light games like mobile legends and not hard games like genshin impact etc.

Second issue is : Overheat (when i just open the browser and read comic, playing light games like mobile legends and got extremely hot when i charge the phone even when i do nothing, it still hot), FPS Drop (for light games like mobile legends, when i play it the FPS Drop it never happen on my ROG 2 Phone before so i just got so confuse for the ROG 5S is quality), and slow respons over charging (when i plug in the charger it doesn't charged immediatelly and i have to wait for 2-3 seconds until the phone is turn on and charging, well it doesn't happen before on my ROG 2 Phone too)

The technician told me that they couldn't find the main reason about my issue :) and they keep changing sparepart that are not related to the issue, can i get my rights here to get a new normal phone?

Because i buy it from april 2022

My RMA is : IDA3N90453

Unit : ROG 5S

:) i hope you can give me best solution


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