Unable to connect to mobile internet on Virgin
Please tell us some basic information before asking for help:
- Model Name: Zenfone 9 16GB 256GB
- Firmware Version: Build number WW_32.2030.2030.26
- Rooted or not: not
- Frequency of Occurrence: always
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I have just received my Zenfone 9 yesterday but cannot connect to mobile internet in any form at present. I receive phone calls and texts without issues and WiFi is fine. I can't understand where i'm going wrong - thought it was an APN issue but the phone seems to think it is connected, despite no mobile internet showing connected. The local service seems fine as I put the sim back in the old phone and no issues with the moblie connection there.
I've attached some screen shots below. Before I call Virgin and experience their 'excellent' CS, can anyone tell me where I'm going wrong? Is this likely to just be a phone fault that needs to go back? I tried texting the number 789922 ALL for virgin to run through the APN but it didn't respond.
Many thanks for any help.