Unable to connect to mobile internet on Virgin

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 9 16GB 256GB
  2. Firmware Version: Build number WW_32.2030.2030.26
  3. Rooted or not: not
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I have just received my Zenfone 9 yesterday but cannot connect to mobile internet in any form at present. I receive phone calls and texts without issues and WiFi is fine. I can't understand where i'm going wrong - thought it was an APN issue but the phone seems to think it is connected, despite no mobile internet showing connected. The local service seems fine as I put the sim back in the old phone and no issues with the moblie connection there.

I've attached some screen shots below. Before I call Virgin and experience their 'excellent' CS, can anyone tell me where I'm going wrong? Is this likely to just be a phone fault that needs to go back? I tried texting the number 789922 ALL for virgin to run through the APN but it didn't respond.

Many thanks for any help.


  • It sounds like you still need to set up the APN. Try this.

    From SIM 1 select Access Point Names at the bottom of the list.

    If there isn't one, create a new one and call it Virgin Internet.

    APN = goto.virginmobile

    MMSC =

    MMS Port = 8080

    MCC = 234

    MNC = 38

    Authentication type = PAP

    APN type = default,supl

    APN prototcol = IPv4

    APN roaming protocol = IPv4

    If there is already an APN, make sure it's selected and has these details.

  • jb14jb14 Level 1

    Ah thank you Stealth Requiem, I was just returning to say I have fixed it myself using the above data (finally realised I could just copy the figures from the old phone's APN entry).

    All fixed now. Many thanks again.

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