Serious issues with front camera after August update

sdjanussdjanus Level 1
edited September 11 in ZenFone 8

Hello everyone,

I can't pinpoint the reason, but apparently after latest update there is an issue with the front camera.

  • It can't focus
  • Everything is completely blurred
  • When you take a picture, the whole phone screen goes white with brightness and max for a couple of seconds and then it takes the picture, which comes out completely blurred and out of focus
  • Slashed last point, didn't notice that flash was on (that's why the screen went white). Nevertheless, the rest of the issues are there.

This only happens with the front camera, rear camera works fine. I'm attaching a video on the issue.

Glad if anyone can shed some light if it's due to some software error, or a hardware error (but in all honesty looks like a software error, because of the whitescreen when taking the pic).

Thanks in advance!

Best

Sebastian

Comments

  • Hi @sdjanus

    We apologize for the inconvenience this is causing you. Can you verify what firmware your phone is on? The latest version is 31.1010.0411.122.

    If you're on the latest firmware, then I suggest you do an SMMI test:

    1. Open Calculator> type ".12345+=">SMMI TEST>Single Test>Front Camera Capture Test

    If any of the SMMI tests fail, it's indicating a high possibility of faulty hardware and you will need to take it to a service center.

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