Why won't my Asus rog 5 make or receive calls

Please tell us some basic information before asking for help:

  1. Asus 1005DA
  2. Constantly

My brand new Asus rog 5 won't make calls or receive them I can use the data to get on internet but it won't make phone calls I tried Verizon and it didn't work so I went to at&t and they were troubleshooting for hours and didn't have any success does anyone know why this is happening and how I can fix it

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