ZenBook 14 UX425JA batery not charging and BIOS cannot update
- Battery or AC:
- Model: ZenBook 14 UX425JA
- Frequency of occurrence:
- Reset OS:
- Screenshot or video: Yes
Detailed description：Battery cannot be charged, BIOS cannot be updated to latest version 311, Microsoft AC Adapter is missing under batteries in device manager, and ZenBook UEFI with a yellow exclamation mark in device manager.
I have followed the instructions from ASUS support links, did the below 1 run system diagnosis in MyASUS app, two issues were detected; and followed the instructions detailed under ASUS support website FAQ/1012793, FAQ/1008276, FAQ/1008859 but all failed to rectify the issue