ZenBook 14 UX425JA batery not charging and BIOS cannot update

  1. System:
  2. Battery or AC:
  3. Model: ZenBook 14 UX425JA
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video: Yes

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Detailed description:Battery cannot be charged, BIOS cannot be updated to latest version 311, Microsoft AC Adapter is missing under batteries in device manager, and ZenBook UEFI with a yellow exclamation mark in device manager.

I have followed the instructions from ASUS support links, did the below 1 run system diagnosis in MyASUS app, two issues were detected; and followed the instructions detailed under ASUS support website FAQ/1012793, FAQ/1008276, FAQ/1008859 but all failed to rectify the issue


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