Proximity Sensor issue

rjnovakrjnovak Level 1
edited September 8 in ZenFone 8 Flip

Running Android 12. Firmware version 31.1010.0411.119.

Had an issue for the past month where the proximity sensor would always be detecting something nearby majority of the time

  • Causes the screen to go black during a call (which can be worked around via the Phone apps settings and disabling the proximity
  • Prevents the flip camera from going into selfie mode "Please make sure there is nothing obstructing the camera and then try again"

Used several apps from the Play store to test out the value of the proximity sensor and found a few things

  • Shinning an IR light (like a TV remote) into what I'm assuming is the light sensor in the top right of the phone triggers a distance of 10cm
  • Once you hover over the top left of the phone (which I'm assuming is the actual proximity sensor), it drops back to 0cm and stays at 0cm distance. Shining an IR light into the light sensor again will trigger it back to a 10cm distance
  • If the proximity sensor is working, after flipping the camera back and forth around 5 - 10 times will cause the proximity sensor to stop working again. The apps show a distance of 0cm
  • Camera flips fine. Using the flip preview in the Settings works. Manually moving the camera to the selfie position works. Just the instant selfie mode button doesn't work or apps that go instantly to selfie mode


Tried

  • Factory resetting the phone. The proximity sensor didn't work during the setup process (before any apps are installed and before the Google account is linked). I could tell this was the case since during the setup there is a flip preview which gives the "Please make sure there is nothing obstructing the camera and then try again" warning
  • Cleaning the top of the phone and the flip camera
  • Removing the screen protector. And even installing a new one
  • Removing the case. And also even trying with the OEM Asus case with the flip camera lock
  • Loading the phone in Safe Mode
  • Messing with settings including changing the power options back to dynamic. Changing between the different case types in the settings.

I do have a glass protector for the camera itself as well which I haven't taken off. Not sure if there are any sensors on the rear. There have been times where I clean the back flip camera and all of a sudden the proximity sensor works for a little while. (Anyone able to confirm if the phone has any sensors on the rear? Maybe the one to detect the ASUS case lock?)

I'm going to try downgrade to Android 11 and see if that makes any difference using the one below


Took it to a shop who also reckon its a firmware issue. Phone wasn't opened up.

Doubting its a hardware issue just purely because how would the proximity sensor know that my hand went over it at all after doing the IR light trick to the light sensor (setting the proximity sensor value above 0cm). + the fact that it suddenly stops working when holding the phone still, in the same direction, and just flipping the camera a few times

Its almost like once the proximity sensor detects an object, it never/rarely changes the value back to something greater than 0cm.

Comments

  • Does look like the downgrade to Android 11 made any difference. So maybe its a hardware fault?

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