Zenfone 9 - Bluetooth connection issues

Tried to connect to PC's and TV via Bluetooth to use as remote, but it disconnects and tries to connect again until it disconnects completely.

It works on multiple other phones without an issue.

Comments

  • Hey @MatunS, have you updated your phone to the latest firmware version?

  • Hi, thank you for your reply.

    Yes, I did, as soon as I initially set up the phone.

    It tries to connect, but after 2-3 attemps it disconnects completely.

    But that happens only with my PC's and TV, not my earbuds or car speaker.

  • I also have issues using Bluetooth headphones (Bose 700) on it, it keeps dropping and reconnecting every couple of seconds.

    I'm on 32.2030.2030.26

  • edited September 13

    Hey @MatunS!

    I heard back from the R&D team, in order to assist you further, they require the following information from your end-

    • Log details
    • Screenshots recording the detailed time when a problem occurs

    Please follow the below steps to enable the built-in log tool (Bug reporter).

    1. Open “Calculator APP”
    2. Enter “.19595+=”
    3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
    4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
    5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
    6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
  • MatunSMatunS Level 1
    edited September 14

    Hello @Mansi_ASUS,

    I appreciate your help.

    Here is the link to the Log:

    https:// drive.google .com/file/d/15ga4M3UNd6wrGOvCr4OGOUwA7hutCSAf/view?usp=drivesdk


    And this is the link to the screen recording:

    https:// drive.google .com/file/d/15cSV-ZMZYsFNTz37-dm64Lr8fD1ARtTA/view?usp=drivesdk


    Please remove the 2 spaces in the link since I am not able to post full links yet.

    All permissions were set as needed.


    Thank you,

    Matanya

  • Just to add my 2c...

    Just had my ZF9 (16GB/256GB model) delivered and cannot pair with the car (BMW 335i).

    It finds the car, popups for the PIN & permissions, pairs and immediately disappears. It disappears so quickly, the car doesn't see it's paired and assumes it's gone away.

    Disappointing bug to have in a new flagship, but let's hope it's sorted soon.

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