Zenfone 5 keeps dropping internet and phone connectivity

paaledinapaaledina Level 1
edited October 5 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5
  2. Firmware Version:ASUS_Z01RD
  3. Rooted or not: ?
  4. Frequency of Occurrence: All the time
  5. APP Name & APP Version (If your issue relates to the app): n/a

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Since 5G went live, my phone rendomly disconnects from the phone network and internet. When I reboot, it works for a while but drops out again after a while. My SIM card is new (May 22). Any advice?

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Comments

  • Suppose your android device keeps disconnecting from a WiFi router. In that case, it often indicates that something is interfering with your android phone's ability to connect to the modem or WiFi network properly. It's usually an issue with your device's wireless drivers but that may not always be the case



    Regards,

    Will

  • Hi paaledina,

    The latest firmware version of the ZenFone 5Z (ZS620KL/Z01RD) is WW-100.10.107.123.

    It is recommended that you update to the latest version to check if the issue can be solved.

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