The display does not turn off during a call

efkoefko Level 1
edited August 29 in ZenFone 9

Please tell us some basic information before asking for help:

  1. Firmware Version: WW_32.2030.2030.26
  2. Rooted or not: not rooted
  3. Frequency of Occurrence: always
  4. APP Name & APP Version (If your issue relates to the app): Bluetooth

Model Name:Zenfone 9MIn addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


The display does not turn off during a call, even when I have turned on "Turn on proximity sensor" in the settings

The display doesn't respond, so it's fine, the display just won't turn off.


  • clavoclavo Level 1

    For me it goes off. But I have the problem that while I hold it to my ear, it occasionally goes on and I accidentally mute the call or press some other button with my cheek. This happens with almost every call, very annoying.

  • Hey @efko, thanks for bringing this to our notice.

    Here are a couple of things you can try to resolve the issue-

    • Clean the area around the proximity sensor, there might be something that is hindering its functions.
    • If you have a screen protector make sure that it isn't covering the proximity sensor.

    Please keep us updated if this helps resolve the issue.

  • efkoefko Level 1

    Thanks, I don't know why I didn't think of this.

    I peeled off the Tempered Glass Protector and everything works! Well thank you

  • sipahi061sipahi061 Level 1
    edited September 13

    I have the same issue, phone screen is still on while making a phone call even though the proximity sensor is on.

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