The display does not turn off during a call

efkoefko Level 1
edited August 29 in ZenFone 9

Please tell us some basic information before asking for help:

  1. Firmware Version: WW_32.2030.2030.26
  2. Rooted or not: not rooted
  3. Frequency of Occurrence: always
  4. APP Name & APP Version (If your issue relates to the app): Bluetooth

Model Name:Zenfone 9MIn addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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The display does not turn off during a call, even when I have turned on "Turn on proximity sensor" in the settings

The display doesn't respond, so it's fine, the display just won't turn off.

Comments

  • clavoclavo Level 1

    For me it goes off. But I have the problem that while I hold it to my ear, it occasionally goes on and I accidentally mute the call or press some other button with my cheek. This happens with almost every call, very annoying.

  • Hey @efko, thanks for bringing this to our notice.

    Here are a couple of things you can try to resolve the issue-

    • Clean the area around the proximity sensor, there might be something that is hindering its functions.
    • If you have a screen protector make sure that it isn't covering the proximity sensor.

    Please keep us updated if this helps resolve the issue.

  • efkoefko Level 1

    Thanks, I don't know why I didn't think of this.

    I peeled off the Tempered Glass Protector and everything works! Well thank you

  • sipahi061sipahi061 Level 1
    edited September 13

    I have the same issue, phone screen is still on while making a phone call even though the proximity sensor is on.

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