Wifi and hotspot not turning on

Please tell us some basic information before asking for help:

  1. Model Name:ROG5
  2. Firmware Version:ANDROID 12
  3. Rooted or not:NOT
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):wifi and hotspot issue

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • Hi rohithchalamala106

    Apology for the experience. For now, request you to please visit the service center. Please share the RMA via PM if you have any issues during service or any issues confirm via PM as well.


  • Hotspot connection issues

    Smartphone Mobile Hotspot (SMHS)

    Supported T-Mobile phones and tablets that use your T-Mobile network as Wi-Fi for other devices.

    Check the T-Mobile app to verify that you haven’t exceeded the high-speed data amount included in your plan.

    If your phone can load a web page, the T-Mobile data works. Contact the other device manufacturer.

    If you need help setting up this feature or with any of the steps below, visit our Device tutorials.

    Mobile Hotspot equipment

    T-Mobile standalone Mobile Hotspot devices, not your phone, that provide a Wi-Fi connection for other devices.

    Mobile Hotspot devices only support using WPS security.

    The connecting device must have a b/g Wi-Fi radio.

    If the Hotspot is plugged into a USB port, disconnect it.

    If you need help with doing any step on the device, visit our Device tutorials.

    Once you've checked all of the above:

    Make sure you're in T-Mobile coverage and have at least 2 bars of signal in your area. If you're roaming, check out our Data Passes.

    Verify that the Mobile Hotspot or Smartphone Mobile Hotspot feature is turned on.

    Check that the connecting device's Wi-Fi is turned on.

    Update to the latest firmware version for all devices.

    Restart the Hotspot device or phone.

    Restart the devices you are trying to connect to the Hotspot.

    Delete the Wi-Fi profile on the connecting device and re-add it.


    Rachel Gomez

  • Thanks for your help, tried everything, problem is with phone wifi not turning on. I have other phone n their wifi is turning on and connected.

Sign In or Register to comment.