A15 FA506QM Shift Key combination not registered with some of other keys
- System: Windows 11 Pro
- Battery or AC: Both
- Model: FA506QM
- Bios Version: 311
- Frequency of occurrence: Always
- Reset OS: Reset and Reinstall
- Screenshot or video: Yes
Recently when I tried to use my laptop keyboard then I noticed some of the keys does not work with left and right shift. All this while I am using an external keyboard with no issues. Individually all the keys are working fine except some keys does not register when combine with left or right shift. I have escalated to APAC support but haven't receive any workaround on this except to hand in my laptop for further checking. I could not send it for warranty check as this is my main device for work purpose. Some of the things that I have tried:
- Disabling sticky/filter key.
- Reinstall keyboard driver
- Reset windows
- Reinstall windows
- Clean keyboard contact ribbon
- Test in safe mode / bios
- Reinstall bios / downgrade / upgrade
Anyone have workaround this issue please assist.
Thank you in advanced
*Update FN + F11 (sleep) also does not work.