zenfone 8 not able to detect/scan/see 5ghz wifi

userausera Level 1
edited August 4 in ZenFone 8

Just got a zenfone 8 ZS590KS and found it doesn't work with 5ghz wifi. Searching on this forum and I can see I am not alone (to my surprised it doesn't seem to be fixed!?). The same wifi 5ghz signal works for my older zenfone 5z, macbook pro, iphone 12, lenovo P50, asus chromebook. It is real disappointing seeing this newly bought so call "flagship" zenfone 8 (16G/256G) didn't work with wifi 5ghz! Please advise what can be done to fix this. Had been using zenfone for so long (zenfone selfie / 3 / 5z) and this time is real disappointed!

1. Your current firmware version

Baseband version: M3.13.24.67-Sake_0000110

Kernel version: 5.4.147-qgki-perf-g5a3b50d48435 [email protected] #1 Sat Jun 11 01:23:45 CST 2022

Extension Rom: 1.1.25

Build number: SKQ1.210821.001.31.1010.0411.89 release-keys

Firmware: 31.1010.0411.89

2. Your current router model name

RT-AC86U ( +RT-AC67U ( with dual-band (2.4/5Ghz) enabled,

3. Can your phone detect 5 ghz wifi in other area now?

Didn't test, just bought this phone. But it doesn't make any sense all my other device can see the 5ghz wifi while this new phone can't

4. If you put your phone and other devices in the same room of the router, can other device detect 5 ghz wifi yet can't your device?

Same room, all other devices are working. I have a zenfone 5z, macbook pro, lenovo thinkpad P50, they all can see 5ghz wifi.

5. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

Doesn't work

6. Please try turn off the router and reconnect the signal.

Tried, doesn't help


This discussion has been closed.