Rog Phone 5 just stopped working all of a sudden

reubenrox12reubenrox12 Level 1
edited 10:39AM in ROG Phone 5

Phone : Rog Phone 5

Warranty Status : Expired April 30 2022(Phone stopped working @ May 4th 2022)


Turned on my Phone backlight logo , 10 minutes later the phone just stopped working . Phone has not fallen down , No scratches and is in perfect condition .


Took it to Asus Service Centre Thrissur . As soon as I explained my problem and checked the warranty status , the agent asked me to pay a sum of 51,000 to replace the motherboard . The agent did not check my phone , as soon as I handed him my phone the amount is what I hear . They said that there is no other way but to pay the amount if I want to get it fixed .


What will a student in this situation do ? I gave it to a third party shop since the first Asus center declined to check out my phone . I asked to to check out what the problem is so that I can get to know what the problem is and then submit it back to a different Asus service center . It turned out the issue was with Motherboard and possibly the battery . (During the process the third party shop use a third party glue and lost 4 screws in the process)


Then took it back to Asus center and they said that they cannot do anything since it is out of warranty . Note : This happened in the first week in May 2022 . Now the reason they are given me is different .


Talked to a friend with the same device and he told me about Zentalk community and the hotline number I can call (which the first asus center I took it to did not provide me with) and then talked to a person and he asked me to submit the phone to a Asus center 4 hours from my place and I travelled a total of 8 hours to submit the phone .


NOW , they are saying the since it was opened by a third party they can only do this on a chargeable basis and now using that as an excuse . If the first Asus center had taken my phone to actually diagnose the problem in the first place I WOULDN'T HAD TO SUBMIT IT TO A THIRD PARTY STORE .


Contacted Asus hotline 4 times after that , every single agent said that I will be contacted within 72 hours and none of them called me .


I had a lot of hope for Asus , I understand that the the device is out of warranty but it was just a week out of warranty and the phone was in brand new condition , asking to pay an amount more than that of the phone seems ridiculous and that too even without checking the phone out before quoting such a ridiculous amount ???


Well this is going to be the last post I make on the matter , if there is anyone in this community who might be able to help me with this I would be in your debt .

Comments

  • FunBike31FunBike31 Level 4

    I am not able to help you for a problem like this but on the other hand, for a breakdown occurring a few weeks after the guarantee, I will have given my agreement for the assumption of responsibility under guarantee after some checks, except you cumulate actions that would have resulted in a negative response.

    Device root, not ideal for starting a deal

    Opening by an unauthorized third party, prohibitive

    Verification in an escalation procedure = 2 messages for the same fault or nothing corresponding, neither the date, nor the circumstance of the fault, (load, video) nor what has been done.

    I remind you of your first message, read it again.

    https://zentalk.asus.com/en/discussion/60998/rog-phone-5-does-not-boot-not-even-to-the-bootloader-no-charging-indicator-as-well#latest

  • But don't you agree to the fact that the reason I had to submit it to a third party is because of the negligence shown by the Asus service center I took it to ? Way before I even thought about submitting it to a third party , I went to the Asus Authorized center first . The actions and the lack of information provided by the staff was the reason I had to submit it . Yet you would want to pin the fact that I submitted it to a third party dispite of the actions taken when I did the right thing ?


    IF the service center had told me about the hotline or this community center when I told " This price is too much , is there someone I can contact to maybe find a way to fix this without paying such an amount" This would have been my second choice instead of a third party

    I do agree with the root part of the problem . But I have been using asus devices always and all of them are rooted , none of those device have a single problem .

  • And A mod did send me a message to submit few specific details including RMA and other details which I did but yet I did not receive any updates from him either after submission .

  • reubenrox12reubenrox12 Level 1
    edited July 4

    But don't you agree to the fact that the reason I had to submit it to a third party is because of the negligence shown by the Asus service center I took it to ? Way before I even thought about submitting it to a third party , I went to the Asus Authorized center first . The actions and the lack of information provided by the staff was the reason I had to submit it . Yet you would want to pin the fact that I submitted it to a third party dispite of the actions taken when I did the right thing ?


    Anyone in the right mind would have opted to get it checked first before being told the worst possible secnerio and asked to pay such an amount to get it fixed


    IF the service center had told me about the hotline or this community center when I told " This price is too much , is there someone I can contact to maybe find a way to fix this without paying such an amount" This would have been my second choice instead of a third party

    I do agree with the root part of the problem . But I have been using asus devices always and all of them are rooted , none of those device have a single problem .


    And A mod did send me a message to submit few specific details including RMA and other details which I did but yet I did not receive any updates from him either after submission .

  • FunBike31FunBike31 Level 4

    "I do agree with the root part of the problem . But I have been using asus devices always and all of them are rooted , none of those device have a single problem ."

    The loss of the warranty due to root is a joke and Asus is one of the worst because it even records the unlocking of the bootloader, even without root it is already a condition of the loss of the warranty.

    Fortunately, in Europe our courts rule in favor of the user, it still takes time to initiate legal proceedings and that the price of the device justifies it, such as the rog 5. I have been a Tasker user since the 1st version, I also sometimes optimize Android, the Root is therefore essential, but I always keep my phone previous to this use, the root of the rog 5 will be in 13-14 months, if it has not fallen into broken by then :(


    "But don't you agree to the fact that the reason I had to submit it to a third party is because of the negligence shown by the Asus service center I took it to ? Way before I even thought about submitting it to a third party , I went to the Asus Authorized center first . The actions and the lack of information provided by the staff was the reason I had to submit it . Yet you would want to pin the fact that I submitted it to a third party dispite of the actions taken when I did the right thing ?"

    Unfortunately, this is the mistake you should never make, you have to look for all possible solutions and remedies before going through an unauthorized third party, it's the same for all equipment, from the washing machine to the car, valid also for insurance if you have it repaired without a written agreement before the visit of the expert


    "And A mod did send me a message to submit few specific details including RMA and other details which I did but yet I did not receive any updates from him either after submission ."

    follow up with the person until you get an answer

  • He said that he has shared the details and that they will contact me but as I mentioned none have contacted even after reminding them

  • Hi reubenrox12

    We have sent a direct message to you. Could you provide us with the product serial number through direct message?

  • I have sent you the details . Thank you for helping me out

  • Hendra13Hendra13 Level 1

    there's something wrong with ROG 5 a ton user(me also) got breakdown with Mainboard issues. I'm using ROG 5 since February 2022 and until 8 July 2022 my ROG got Freeze and not be able to turn on again.

  • Hendra13 


    That's exactly what happened with mine as well and they are asking me to pay an amount more than the phone itself to fix it and I am not going to do that . The issue is clearly with the manufacturer , but the after sales support they are providing is poor , I'm moving to Samsung or google pixel after this .

  • WilljoeWilljoe Level 1
    edited July 13

    Rog Phone 5 just stopped working all of a sudden

    • First, check whether your Asus ROG Phone 5 Pro battery is working fine or not. To do that, Go to the phone dialer and type *#*#4636#*#* and dial. Now you can see that “Battery information.”
    • If your phone’s temperature is rising high, this may also be the reason for your phone’s sudden shutdown. Due to the phone’s heat, it may also damage your device components.
    • Don’t use bulky back covers; this may cause heating problems due to improper ventilation.
    • Make sure to check your phone Internal Storage has left some space. If not, then this can be the reason for unexpectedly powering off.
    • After applying the above steps, do a Factory reset on Asus ROG Phone 5 Pro if the problem continues. This will definitely solve your problems.


    Regards,

    Willjoe

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