Rog Phone 5 just stopped working all of a sudden
Phone : Rog Phone 5
Warranty Status : Expired April 30 2022(Phone stopped working @ May 4th 2022)
Turned on my Phone backlight logo , 10 minutes later the phone just stopped working . Phone has not fallen down , No scratches and is in perfect condition .
Took it to Asus Service Centre Thrissur . As soon as I explained my problem and checked the warranty status , the agent asked me to pay a sum of 51,000 to replace the motherboard . The agent did not check my phone , as soon as I handed him my phone the amount is what I hear . They said that there is no other way but to pay the amount if I want to get it fixed .
What will a student in this situation do ? I gave it to a third party shop since the first Asus center declined to check out my phone . I asked to to check out what the problem is so that I can get to know what the problem is and then submit it back to a different Asus service center . It turned out the issue was with Motherboard and possibly the battery . (During the process the third party shop use a third party glue and lost 4 screws in the process)
Then took it back to Asus center and they said that they cannot do anything since it is out of warranty . Note : This happened in the first week in May 2022 . Now the reason they are given me is different .
Talked to a friend with the same device and he told me about Zentalk community and the hotline number I can call (which the first asus center I took it to did not provide me with) and then talked to a person and he asked me to submit the phone to a Asus center 4 hours from my place and I travelled a total of 8 hours to submit the phone .
NOW , they are saying the since it was opened by a third party they can only do this on a chargeable basis and now using that as an excuse . If the first Asus center had taken my phone to actually diagnose the problem in the first place I WOULDN'T HAD TO SUBMIT IT TO A THIRD PARTY STORE .
Contacted Asus hotline 4 times after that , every single agent said that I will be contacted within 72 hours and none of them called me .
I had a lot of hope for Asus , I understand that the the device is out of warranty but it was just a week out of warranty and the phone was in brand new condition , asking to pay an amount more than that of the phone seems ridiculous and that too even without checking the phone out before quoting such a ridiculous amount ???
Well this is going to be the last post I make on the matter , if there is anyone in this community who might be able to help me with this I would be in your debt .