Asus rog 3 phone here; everything was great untill I had to make this account to pled for a fix for this recent update! I need to make and receive calls! (Atat)
I created an ASUS account just for this. Mine stopped working today when i updated to Android 12. My location is Malaysia and been using the same telco for a year plus with no problem until now. Agh. That frustrations
I am in email discussions with Asus tech support I believe it's higher level they had me do logger and replicate the issue of phone call not working. I also sent them a screenshot showing that VoLTE is disabled in the *#*#4636#*#* voice menu. I hope they can patch this soon it's unacceptable.
Yeah, this is definitely a load of b/s. I didn't even want to update, it forced me too. And now, through AT&T, I can no longer make or receive phone calls. I own my own small business, and 90% of my business takes place through phone calls. If I can't receive calls, I can't make money.
This needs to be fixed. Now. This is unacceptable. Anybody have any insight yet?
Absolutely unacceptable on ASUS's part. And when searching threads to figure out what the problem was with my RoG 3, this isn't a new problem. This was an issue with Android 12 as a whole when it first came out, AND it was a problem ASUS knew about since beta and they still pushed this garbage out anyway. This is a perfect example of why you don't force ota updates and let the user decide when to update.
For anyone else in the meantime, the only real workaround is to use Whatsapp, Discord, FB Messenger etc. Anything that calls using the app itself on wifi and not your mobile carrier.
All I know is that ASUS better put out a patch quick before a class action starts brewing. They knowing put out an unavoidable update that straight up disabled the main function of the device for people. That means people cannot even dial 911 in an emergency. That is absolutely grounds for a big ass lawsuit.
I could definitely look into a lawsuit for loss of income, considering phone calls are 90% of my sales.
Plus, if they activated VOWIFI, which they absolutely CAN DO, it wouldn't even matter! We could just use that until they fix VOLTE!
Asus, you better fix this, and quickly. Or offer me a ROG phone 5 at a heavily reduced cost. That would also work.
Reporting same issue with ROG phone 3 and ATT in the US. A12 installed automatically overnight and I can no longer place or receive calls.
How on earth could Asus push such an update without ensuring phone calls were working in the US with major providers !!?? This is a phone after all and it has now become useless!
This is totally unacceptable on Asus part.
If someone know how to revert back to A11, please help. Thanks for reading.
You want the phone that breaks in half?
Check the YouTube videos on the ROG Phone 5 by "JerryRigEverything" for an explanation... I can't post them here.
Thanks for reminding me that this phone ALSO didn't have Wi-Fi calling, even on A11.
ASUS please explain yourselves.
It had WiFi calling when I purchased the ROG Phone 3 at the end of 2020. By the end of 2021 it was gone (probably dropped it with the Android 11 update). ASUS likes to break things when updating to new major versions of Android on their phones, and then never fix them.
At&t is my provider
Maybe Asus give us a deal send our rog phone 3 and they send us the 6 with extra _$_ like upgrade deal
I attempted to downgrade back to Android 11 l, as I had done before attempting to update my SIM, but the update page is just gone. All the other ones are up and working, just not the one for the ROG 3. Feels like a setup at this point...
@Mattias_ASUS & @CH_ASUS is there any way you can get this noticed by the right people at Asus? ROG3 Phones not making phone calls due to VoLTE being disabled is a critical software/update failure.
Has anyone tried to see if a factory reset then upgrade back to Android 12 fixes the issue? I have my doubts it will, haven't tried due to the pain in the ass of losing all my settings etc.
I can confirm as I tried to download Android 11 for the ROG 3 as well and nothing shows up. This is beyond craziness to be honest especially with such a major update!!
I confirmed that situation, i google the old version found in xda forum.
We are working on it!
Same issue here with the A12 update.
After receiving the usual dead ended runaround from support I got on the website for the phone and downloaded their down grade package, backed up all My important stuff off the phone to my computer, and reverted it back to A11. Pretty easy, not really complicated.
I also pulled the SIM card and did not connect it to Wi-Fi until I got back in and disabled the auto updates in the system update tab. Now it works fine again. It's a shame that something like this can so easily half brick a phone.
I don't know what to say but for my mobile volte is working on both sim